The Business Systems Analysts (BSA) function requires a background in Information Technology and/or basic workforce experience in analysis and problem solving. The BSA must be self-motivated and able to multitask, prioritize, and manage time efficiently. Strong communication skills, both verbal and written, are required.

• Collaborating with key leaders and subject matter experts to elicit, define, and document initiative needs, including regulatory changes and risk controls.
• Acting as a subject matter expert on business or technology processes and analysis techniques to identify inefficiencies and opportunities for improvement.
• Translate business requirements into user stories, use cases and acceptance criteria.
• Collaborating with leaders to document scope or requirement changes for approval.
• Creating requirements or user stories, data mapping, and flow diagrams by using standard tools.
• Assists in the development of process flow and activity diagrams to illustrate current state and future state interaction between systems.
• Research vendor products, performing gap analysis (documenting product features versus business requirement) and identifying associated costs.
• Assists in the facilitation of project meetings with team members and vendors.
• Participates in change request by documenting scope modifications.
• Collaborates with development team to obtain technical input.
• Develop and maintain requirements documentation. 

• Knowledge of general IT concepts such as analysis, flowcharting and basic hardware and software knowledge.
• Knowledge of word processing, diagramming software, and spreadsheet software.
• Knowledge of Clerk of Courts responsibilities and processes is not required, but preferable.
• Ability to query SQL Server databases is not required, but preferable.
• Ability to build SSRS reports is not required, but preferable.
• Ability to actively apply feedback received and strives to improve performance.
• Ability to communicate with users to gain an understanding of their needs.
• Ability to review and/or edit documents for accuracy and completeness.
• Ability to learn quickly and work within deadlines.
• Ability to communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing.
• Ability to follow established communication guidelines and uses good judgement in what and how to communicate with the customer. 

OPEN REQUIREMENTS/EDUCATION AND EXPERIENCE:

• Two (2) years' experience of computer programming or any equivalent combination of education and experience that provides the required knowledge, skills and abilities. 
• Strong communication skills both verbal and written - required.
• Must be self-motivated and able to multitask, prioritize, and manage time efficiently.
• Experience with court case management system or other Clerk-wide system is preferred.

LICENSING/CERTIFICATION/REGISTRATION: 

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.
• Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Public Driver Certification.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net. A work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
 
The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account. 
 
Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
 
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. 
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
 
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us