Salary: $18.63 - $28.89 Hourly
Location : FL 33311, FL
Job Type: Full Time
Job Number: TM013-08
Department: Fire-Rescue
Opening Date: 05/17/2024
Closing Date: 5/24/2024 11:59 PM Eastern
POSITION SUMMARY
The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.
FOR THE CURRENT VACANCY
Performs a variety of billing functions for the Fire Prevention Bureau of the Fire Rescue Department and provides information to customers, processes various billed services and accounts and complies records of charges for services rendered.
This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.
NOTE: The duties of this position will include all of those duties set forth in the official job description.
The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit for more information or to see if you qualify.
ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Initiates and performs the billing process for fire prevention fees and other charges billed by the City's Fire Rescue Department
• Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City
• Provides customer service by answering telephones and responding to account inquiries
• Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine
• Reviews and reconciles accounts for accuracy and completeness
• Creates and monitors new accounts.
• Communicates with third party billing vendors on behalf of the department.
• Prepares and distributes various records, reports, notices and other relevant materials
• Performs related work as required

JOB REQUIREMENTS & WORK ENVIRONMENT

1. High School Diploma or G.E.D. equivalency
2. One (1) to three (3) years of general clerical work or customer service experience.
3. Must have excellent phone and verbal communication skills and strong data entry skills

Preferences:

• Working Knowledge of Accela Land Management software
• Experience maintaining large accounts, including but not limited to, computerized billing/invoicing, processing payments, and related tasks

SPECIAL REQUIREMENTS:
Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING ENVIRONMENT:
HOW TO APPLY/ VETERAN INFORMATION

Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment.

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J204).
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click for an overview of employment information including our benefits package.
01

This application supplement is an integral part of the application process and must be completed together with the formal application in order for you to be considered as an applicant. Answer each question as thoroughly as possible, with information and examples that are relevant to your personal knowledge and hands-on experience, as your responses will be rated by how they relate to the position to be filled. Please answer each question in this application supplement directly and DO NOT make references such as "See Resume." Failure to complete the answers in this supplement may result in a lower rating. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If a supplemental question is not applicable, or you do not have an answer, please indicate "N/A" as your response. Please indicate that you have read and understand the above instructions by typing your name below.
02

What is the highest level of education that you have received?

• High School Diploma
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of these apply

03

Have you taken vocational or college level courses relating to clerical, secretarial or administrative field of study?

• Yes
• No

04

How many years of full-time paid general clerical/customer support and data entry experience do you possess?

• Less than one (1) year
• 1 - 2 years
• 3 - 4 years
• 5 - 6 years
• 7 or more

05

Describe in detail your experience pertaining to question 3. Put N/A if not applicable.
06

How many years of experience do you have maintaining large accounts, including but not limited to, computerized billing/invoicing, processing payments, and/or performing related accounts payable/receivable functions?

• No Experience
• Less than one (1) year
• 1 - 2 years
• 3 - 4 years
• 5 - 6 years
• 7 or more

07

How many years of call center experience or experience answering high volume of incoming calls do you possess?

• No Experience
• Less than one (1) year
• 1 - 2 years
• 3 - 4 years
• 5 - 6 years
• 7 or more

08

What is your level of proficiency using Microsoft Word? (Choose one)

• No Experience
• Beginner
• Intermediate
• Advance

09

How many years of customer service experience do you have involving providing information or complaint resolution?

• No Experience
• Less than one (1) year
• 1 - 2 years
• 3 - 4 years
• 5 - 6 years
• 7 or more years

10

Provide a list of the software systems you have used to process billing/accounts receivable functions. Explain how each system was used. Put N/A if not applicable.
Required Question