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Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:
Answers telephone calls, receives the general public, and provides information or referrals regarding departmental and City services and operations.
Explains, communicates, and relays departmental and City policies, procedures, and applicable rules and regulations to the public via personal contact, telephone conversation, or written correspondence.
Receive, processes, and reviews applications for utility service, building permits, occupational licenses, or employment; interprets codes, regulations, and procedures to applicants and customers.
Communicates and explains rates or fees, enters requests for service, and maintains accurate records and service files; creates and resolves a variety of service orders and repair issues for customers.
Resolve billing problems, receives payments, and tenders receipts in office and field environments.
Handles payments, credit card payments, and other cashiering tasks; verifies monies and maintains accurate cash drawer.
Prepares receipts for deposit and connection fees; prepares and processes work orders and transfer forms; posts, checks or verifies data and corrects inaccuracies.
Communicates with Utility customers to collect payments on delinquent accounts or makes necessary arrangements for repayment by telephone, written correspondence and/or in person.
Examines, evaluates, and reviews accounts receivable and various computer data bases to determine if delinquent payments have been made; performs general collection work, delivers written delinquent notices, and discontinues services for nonpayment.
Performs routine service connects and disconnects for water customers and gas customers; utilizes computer terminals to enter and receive data; maintains, coordinates, and organizes departmental records and files; enters parts for installation jobs and ensures all permits are attached and prepared.
Compiles, drafts, and types bills and correspondence; audits, reviews, and monitors account records in response to customer requests or to track payment of accounts receivable.
Screens, evaluates, and recommends applicants for employment, answers questions regarding position openings, and explains entrance examination procedures.
Performs other duties as assigned.
Licenses, Certifications, and Equipment:
A valid State driver's license is required.
Education and Experience:
High School Diploma, High School Equivalency Diploma or G.E.D. Certificate, some college preferred PLUS one (1) year of clerical office and/or customer service experience; OR an equivalent combination of education, training, and experience maybe considered.
Knowledge of –
Modern office procedures, practices, and equipment
Word processing, spreadsheet applications, and related automated office equipment
Business English, arithmetic, and fundamentals of bookkeeping
Customer service records, billing, payment processing, and account collections
Water and gas meters
Office practices, procedures, and equipment
Record keeping, report preparation, filing methods, and records
General office policies and procedures; computers and general office equipment
City Ordinance
Skill in –
Reading meters
Interpreting City policies and procedures
Using various tools and equipment to perform readings
Communicating and engaging with the public; deescalating customer service situations
Establishing and maintaining strong office relationships
Operating a computer and related software
Full Time
Restaurants & Catering Services
$34k-42k (estimate)
03/07/2024
04/27/2024
myclearwater.com
CLEARWATER, FL
<25
1915
WAYNE ANDREWS
<$5M
Restaurants & Catering Services
Clearwater, Florida is a progressive city that is committed to enhancing residents' lives while preserving a heritage that is rich in culture and exquisite in landscape. Here you'll find everything you could expect from a tropical paradise and much more. Fun 'n sun lovers come from around the world to enjoy Clearwater and its beaches, and although Clearwater is a great get-away location, it's an even better place to live and work. Our community is friendly and socially responsive, and our city government is economically active and environmentally conscious.
The job skills required for Customer Service Representative I include Customer Service, Billing, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.