Salary Range: $60,000 - $65,000

City Experiences is seeking a National Tourism Sales Associate for our Business Operations.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

City Cruises mission is to create amazing experiences for our guests. The successful National Tourism Sales Associate will provide a variety of support to the account manager team, ranging from assisting with bookings to being on-site for client tours. Additionally, this position will heavily focus on assisting the team in the post-booking portion of the sales process and ensuring continuous customer satisfaction and maximized revenues and profitability.

Essential Duties & Responsibilities:

• Sales Support:

  • Takes the lead on client servicing with ability to prioritize overflow of inbound port leads, along with quick response and continued engagement before passing to an account manager.
  • Works with existing clients on payment collection, from collecting deposits 90 days prior to event to collecting final balances prior to cruising.
  • Assists in managing bookings that come through from travel agencies and low volume ($25K< annually) Tour Operators with single port requests.
  • Manage Sightseeing bookings and bookings, by booking either directly into Anchor or facilitating through the B2B portal.
  • Support the account manager team by assisting in Series Business, which may include creating and cloning orders.
  • Serve as the point person on Talkdesk, to include fielding calls and vetting as necessary before passing over to the account management team.
  • Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to be effective sellers.
  • Attain weekly prospecting goals through proactive client outreach as directed by the National Director of Sales to identify warm leads for the account management team.
  • Assists in managing bookings that come through from travel agencies and low volume ($25K< annually) Tour Operators with single port requests.
  • Properly vet RFP inquires from new tour operators, routing to the account management team thereafter.
  • Calls on new prospecting lists as directed by tourism directors, with goal of driving new business across the portfolio.
  • Handle objections as they arise by using vast product knowledge.
  • As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
  • Successfully upsells existing guests to higher-value options and enhancements.
  • Attend networking events with the account manager team, with the goal of driving awareness within our local markets.
  • High attention to detail, including complete and accurate product details are communicated.
  • As directed, being present during highly detailed events, serving as a liaison between sales and operations.
• Administrative:
  • Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of all sales efforts.
  • Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details.
  • Maintains good organizational skills through time management, setting priorities, and accurate paperwork.
  • Produces necessary weekly reports as assigned by National Tourism Director.
  • Attains fleet standard for weekly activities, to be accomplished by inputting all guest interactions into Salesforce.

Requirements & Qualifications:

• Prior experience within the tourism industry is preferred, but not required.
• Located within commuting distance to the Chelsea Pier’s Office.
• Proficient with Microsoft office products as well and CRM
• Analytical skills required to identify and exploit selling
• Ability to set appointments with clients and sell in
• Proposal writing is required, must communicate effectively in written
• Establish and maintain effective working relationships as required by job
• Must have ability to persuade and influence
• Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.
• Satisfactory background check

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.