Operations Administrator

About City Center Group

Based in Allentown, Pa., City Center Group is a visionary real estate development and management company known for its expertise in creating vibrant, connected urban areas by combining Class A properties with placemaking and community-building experiences.

The company’s major mixed-use development in downtown Allentown has helped transform the city into a regional center of excellence for business, recreation, and city living. With 3 million square feet among five Class A office towers, the Renaissance Allentown Hotel, 14 residential buildings, and upscale retail and restaurant space, City Center Group’s total investment in downtown Allentown is more than $850 million with another $537 million in planning and construction. The Downtown Allentown Revitalization District was honored with a Global Award of Excellence by the Urban Land Institute (ULI).

City Center Group is preparing to develop a master-planned community called Northridge on nearly 200 vacant acres in East Allentown. The company has also begun construction and planning on two mixed-use residential and retail buildings in downtown Easton, Pa., through a joint venture with Peron Development of Bethlehem, Pa.

Job Description

City Center is offering an enticing opportunity for an Operations Administrator seeking to join our team. This role is distinct, focusing primarily on parking operations administration and delivering exceptional customer service. Reporting directly to our Parking Operations Manager, the Operations Administrator will play a pivotal role in our growing portfolio, which currently includes 10 parking garages. Responsibilities include engaging with customers, managing parking applications, performing data entry tasks, conducting parking operations analysis, and providing general parking-related support.

Responsibilities

Parking Administration

• Collect parking applications
• Data entry and data transfer related to parking operations
• Conduct video reviews and investigations in security software
• Complete parking reports including but not limited to incident reports, safety reports, inspection reports, and invoice reports as needed
• Monitor parking usage and evaluate parking trends based on monthly parking reports
• Review/address parking enforcement inquiries/complaints. Process payments as needed
• Run monthly reports and assist finance with coding and billing
• Monitor and track operations metrics and maintain databases
• Support to the property management, facilities and security team as needed
• Other duties as assigned

Customer Service

• Manage responses to calls from garage call stations and address escalated concerns from parkers
• Maintain remote camera monitoring of the parking facilities to assess traffic flow, customer needs or equipment failure
• Address customer parking concerns and issues
• Provide excellent customer service when dealing with tenants, residents, employees, guests, visitors, vendors, contractors, and team members
• Manage and coordinate event parking services including working flexible schedule occasionally as required
• Other duties as assigned

Professional Requirements

· Associate degree or equivalent experience (2 years) preferred in business management, property management, parking operations, administrative support, or another related field

· Demonstrated success working in a collaborative, dynamic, and results-driven environment.

· We are willing to provide on-the-job training to the right candidate who has developable skills in business management, property management, parking operations, administrative support, or another related field

Skills

· Strong verbal and written communication skills.

· The capacity to coordinate competing priorities.

· The interest and ability to collaborate on a team and execute priorities independently.

· Personable and professionally persistent.

· Proficiency in Excel using pivot tables and general knowledge of sorting and filtering data.

· Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook)

· Experience with CRM software a plus but not required (e.g., Salesforce, HubSpot, Yardi)

· Ability to navigate and utilize internal company systems or databases

We have great benefits:

· Competitive compensation

· Medical, dental, vision

· Company paid long and short-term disability insurance

· Company-matching 401k

· Selection of voluntary insurance coverages

· Paid parental leave

· Paid holidays

· Accumulated PTO days

· Wellness: Excellent work-life balance, flexible working hours, healthy snacks, and discounted gym membership.

· Volunteer & community service opportunities.

· Company-matching donation program for select non-profit organizations.

City Center Group is committed to creating an inclusive work environment for each employee. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age, or disability.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Allentown, PA: Relocate before starting work (Required)

Work Location: In person