Who you'll work with?

CX is a team of outstanding technical guides whose #1 focus is to deliver best in class customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and loyalty. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee satisfaction scores.

Customer Experience teams are the face of Cisco to our customers and, as such, they are the drivers of Digital transformation. Within Customer Experience, the Global CX Centers are the engine to this transformation for all our services offers by providing flexible and innovative ways to help meet customer needs while improving profitability for CX delivery teams. The Center's highly technical, global resources support customer engagements in all theaters acting as a detailed delivery partner to other CX teams.

Who will you work with?

The Software and Automation team works on Automation solutions improving software products & tools from both Cisco and non-Cisco (OpenSource, 3rd party) vendors. The Automation solutions may be comprised of technologies like Tailf-NSO, NFV solutions to automate Cisco and 3rd party Virtual Network Functions (VNFs), Ansible, OpenStack, Open Network Automation Platform (ONAP), Integration Middleware, Workflow Management and UI/Portal systems.

The Team is comprised of Automation Architects, Software Development Leads and Software Developers who work on customer's software integration, automation & orchestration projects. The work activities are:

• Analyze requirements and consult with customers on possible solution options.
• Implementation of solution using Cisco and 3rd party products with potential extensions and customizations.
• Design test cases, perform manual tests but also develop automated tests
• Detail the solution during the different project steps: requirements, design, testing and methods of procedure.
• Generate activity reports.
• Perform knowledge transfers and demo's with customer.
• Provide day-2 support and ongoing optimization.

Who You Are?

• Delivering sophisticated and highly scalable software projects.
• Proactively understand customer needs and align architectural and vertical expertise to multi-functional teams to drive decisions that improve customer value
• Great Teammate: you excel in team environments taking the strengths of your peers to get to the best outcome; you have no problem asking for help and proving it if asked.
• Results Oriented: Interest in and confirmed execution ability with relevant technologies and customer outcomes.
• Programming experience with languages like Java, Python, JavaScript, No-SQL & Relational Databases
• Software integration experience with Web Services (SOAP/RESTful), ESBs
• Knowledge of network & software configuration tools such as Tail-f/NSO, Ansible, Chef/Puppet
• Experience with BPMN workflow engines (jBPM/Activiti or Camunda etc) is preferred
• Hands on experience with SDLC tools (Jenkins, Git, Automated Testing Frameworks)
• Experienced in environments applying agile software methodologies.
• Experience with Test Driven Development / Behavioral Driven Development or equivalent experience.
• Active knowledge of MEAN stack (Mongo, Express, Angular & Node.JS) is preferred
• Knowledge of Virtualization & Cloud (VMware, OpenStack)
• Knowledge of Analytics with Big Data, AI, Machine Learning algorithms
• Exposure to networking architectures including DC, WAN, Campus, Mobility, Security is a plus

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco