The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

Job Description

The Solutions and Services Engineer delivers professional services of our Connexo Suite of Applications part our Advanced Metering Infrastructure solution to our customers using a structured services delivery project lifecycle to ensure quality in our delivery. While working closely with the technical support team, this role delivers services requested by our customers to enhance their AMI solution functionalities. Ability to travel approximately 10%. 

•Works with customer requirements to propose technical solutions

•Acts as primary technical resource that collaborates with the client throughout the project and partners with the customer to develop requirements and propose technical solutions

•Performs customer system integration planning and implementation

•Ensures network equipment meets customer technical specifications

•Ensures software configurations meet customer technical requirements

•Establishes and monitors system performance, recognizing adverse trends and taking necessary preventative and corrective actions during the implementation

•Performs OTA (Over the Air) devices reconfiguration to enhance system functionality or to resolve device configuration issues 

•Develops customized tools and scripts to assist in troubleshooting and resolving technical issues in a timely manner with high quality.

•Works closely with the Level 3 support team to resolve complex issues related to device communications and configuration

•Supports creation of standard best practice procedures for technical elements of the system that are effective and repeatable

•Supports and adheres to company’s core values

•Supports and adheres to company’s Code of Conduct and Ethics Policy

•Represents company in a positive, professional manner when working with both internal and external customers

•Performs other duties or responsibilities as assigned or required

Additional Skills:

•Excellent written and oral communication 

•Excellent team player, self-starter with the ability to work unsupervised 

•Ability to plan and maintain schedules 

•Excellent problem-solving and analytical abilities 

•Accustomed to working in an environment driven by high standards for service and system delivery 

•Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs 

•Excellent customer communications and customer service skills

•Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions 

•Broad technical depth in integration and operation of complex systems 

•Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries 

•Highly adaptable in a dynamic work environment and changing environments