RESTAURANT GROUP FLOOR MANAGER / OPERATIONS MANAGER

As Chulita’s Restaurant Group Floor Manager / Operations Manager , your primary responsibility is to provide leadership and guidance to our group of restaurants, ensuring that day-to-day expectations are fulfilled by the appropriate positions and that reoccurring daily / weekly obligations are met, reinforcing Chulita’s brand vision, and promoting our excellent standards of services and guest experiences.

Experience in restaurant management and food industry expertise a big plus. Must have a deep passion for delivering exceptional food and service with a strong proficiency in multitasking and juggling multiple projects and responsibilities simultaneously.

The Restaurant Group Floor Manager / Operations Manager is accountable for maintaining the regular operations of our individual restaurants and ensuring all roles are performing satisfactorily, all maintenance and operation obligations are fulfilled, and any problems / issues are resolved in real time as needed by each location, through management knowledge, technology tools, and available resources.

Responsibilities and Duties :

• Responsible for the smooth functionality of our restaurants, including operational performance, quality standards, customer satisfactions, and compliance with local laws and regulations;
• Develop and implement strategies to improve internal processes such as managing budgets / sales targets, labor, and inventory levels to optimize productivity and reduce costs;
• Collaborate with the management team to launch and implement projects in policy and protocol development, marketing / advertising, brand development, new initiatives, and overall company growth;
• Ensure all FOH and BOH roles across all restaurants are completing assigned responsibilities accurately and in a timely manner, as laid out in each position’s job summary and company practices;
• Train and supervise restaurant staff, including coordinating training and monitoring performance among all FOH and BOH roles;
• Ensures proper execution of and compliance with Chulita’s Company Policies and procedures and identify problems and initiate corrective actions when necessary.

Qualifications and Skills :

• Minimum of 4 years working experience in a Professional / Corporate Management setting, preferably in the Hospitality / Restaurant space.
• Excellent communication with both internal staff and external clientele.
• Familiarity with all positions and requirements / needs of a restaurant;
• Strong leadership skills and basic knowledge of local employment legislations;
• Customer-focused mindset with a commitment to providing exceptional service;
• Have analytical thinking, planning, multi-tasking, problem solving, and execution skills.

Benefits / Perks :

• Competitive Compensation : Base Salary Performance Pay / Bonuses
• Discounted or Free Food
• Health / Dental / Vision Insurance

Last updated : 2024-03-26