Chubb is seeking a Product Owner to lead Combined Insurance’s efforts to deliver Customer Relationship Management (CRM) solutions for Combined’s Contact Center and Claims servicing representatives. You will be joining our fast-paced, high energy, growing company. With 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

JOB SUMMARY: 

As Product Owner (PO) of the Customer Servicing CRM program, you will play a critical role in driving efforts to implement technology platforms for Combined Insurance’s Contract Center and Claims servicing representatives. This includes designing and delivering Microsoft Dynamics solutions as well as implementing workflow and business process automation. The leader will focus the team on building towards Combined’s future business needs and prioritizing capabilities that enable us to compete in the market and deliver leading customer experiences. The PO will own the feature roadmap to ensure that target productivity and customer experience metrics are achieved.

As a dedicated member of the Agile team, the Product Owner will partner with business owners and stakeholders across Combined to successfully deliver the project, from defining requirements and designing solutions to articulating acceptance criteria and executing testing. This includes driving the end-to-end digital product lifecycle to achieve business outcomes aligned with strategic priorities and corresponding OKRs. The PO will lead a multidisciplinary squad to deliver high quality work product via faster/shorter iterative cycles. They will be responsible for driving decision-making and removing impediments to team’s progress by influencing key stakeholders, engaging with other POs to manage interdependencies, and escalating issues appropriately.

RESPONSIBILITIES:

• Own end-to-end product lifecycle, including visioning, research & data gathering, planning, execution, and measurement; accountable for the quality of work product and overall outcomes produced by the multidisciplinary squad throughout the lifecycle
• Develop, prioritize and maintain the product roadmap and squad backlog to drive speed-to market and business impact 
• Articulate opportunities and design target journeys and solutions, balancing multi-disciplinary inputs and competing stakeholder priorities with achieving business outcomes 
• Monitor dependencies and risks, and actively work with relevant stakeholders to mitigate or resolve
• Provide needs clarity, support solutioning & release planning, and collaborate in providing quality assurance during build and testing of the product capabilities 
• Facilitate product demos and launches, advocating and communicating value to users and stakeholders
• Measure and track performance of key metrics in line with the OKRs; generate insights and feed back into the roadmap and delivery 
• Scribe experience and process-focused user stories in alignment with the digital-first ways of working story writing and ownership model
• Continuously identify areas of opportunities for the squad and provide input into sprint reviews and retrospectives
• Build and maintain relationships and collaborate effectively on an on-going basis with cross functional stakeholders intra and inter domain
• Ensuring compliance with regulatory and legal requirements
• Identify development needs and provide product mentorship and coaching to the squad

FUNCTIONAL COMPETENCIES: 

• Ability to provide hands-on direction and day-to-day execution ownership in a multidisciplinary team
• Relevant knowledge and understanding of business objectives to align with product vision 
• Demonstrated ability to think both strategically and tactically; Also, an empathic approach to understand user needs and motivations
• Excellent communication and presentation skills; comfortable in engaging with senior leadership
• Ability to effectively identify and manage needs of a broad range of stakeholders
• Ability to juggle multiple priorities and handle unexpected challenges that arise within projects, adapting quickly and effectively
• Strong self-motivator with a contagious ability to spread energy to team

TECHNICAL COMPETENCIES: 

• Hands-on end-to-end digital product management lifecycle experience, preferably in insurance industry setting
• Robust working knowledge in technical aspects of product development, including solution design, SDLC management, agile principles and programming concepts
• Strong knowledge of Chubb’s digital-first operating model and it’s application to the product management discipline
• Fluency in data and analytics driven decision making and feedback loops into product development