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Job Summary and Characteristics:
The Program Manager, Client Services (PM) is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the PM models and supports staff in delivering high-quality employment services.
The PM is responsible for managing part of the day-to-day operations and building, leading, managing, mentoring and coaching other team members; establishing best practices; and managing and delivering complex programs. The ideal candidate will demonstrate a sense of urgency, commitment to quality, and a high level of emotional and professional intelligence and personal and team accountability for all deliverables, communications, and overall performance.
Duties and responsibilities to include, but not limited to:
Train, Mentor & Manage Staff to Deliver Exceptional Services - 40% of time.
Foster Strong Client, Colleague, and Partner Relationships - 25% of time.
Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives – 25% of time.
General Duties – 10% of time.
Job Skills & Qualifications:
FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.
Full Time
Social & Legal Services
$112k-147k (estimate)
03/08/2024
04/03/2024
chrysaliscenterct.org
WATERBURY, CT
50 - 100
Private
$5M - $10M
Social & Legal Services