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Client Services Manager
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$98k-128k (estimate)
Full Time 1 Week Ago
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Nautilus General Contractors is Hiring a Client Services Manager Near Los Angeles, CA

Job Description

Job Description

Pursues sales and new business in assigned territory. Manages business development to increase market share and brand recognition. Participates in industry and networking events, client meetings and presentations. Develops relationships with industry stakeholders, including community managers, management companies, attorneys, business partners, and construction experts. Identifies new opportunities and strategies to convert leads into construction projects.

Responsibilities:

  1. Identify new leads through industry relationships with key stakeholders. Evaluate the lead potential and identify any obstacles with competitors or logistical challenges.
  2. Prioritize leads originating from Nautilus Business Consultant’s consulting assignments. Identify key influencers and develop a strategic plan to position Nautilus for litigation repair projects.
  3. Participate in trade association/industry events monthly to increase brand awareness, build industry alliances, and gather market intelligence.
  4. Build relationships with community management organizations, community managers, and attorneys via strategic marketing and co-sponsored events.
  5. Track, update, and monitor new leads from initiation to close through the CRM database. The information must be current and in real time to ensure proposal deadlines, board meetings, interviews, presentation dates and project award dates are accurate.
  6. Participate in the weekly Project Management Team meetings.
  7. Regularly update the CRM database to maintain a current list of contacts, community managers, board members, attorneys, experts, and other networking sources.
  8. Prepare presentations for interviews, proposal reviews, board, and town hall meetings. Collaborate with the Construction and Project Management teams to organize the content and sales approach.
  9. Present and participate in board meetings, proposal presentations and town hall meetings, both virtually and in-person.
  10. Follow up in a timely manner on outstanding proposals.
  11. Meet regularly with Director of Sales and Marketing to review activities, sales strategies and progress, networking and marketing events, and goals.
  12. Monitor the work of Nautilus’ consulting division to build a pipeline of reconstruction project leads. Identify key relationships, including managers, attorneys, experts, and board members.
  13. Maintain an awareness of destructive testing projects and if beneficial, attend the destructive testing.
  14. Schedule follow-up/touch-base calls with the manager, board members and Nautilus project manager during active construction projects to ensure we are meeting expectations. Provide support to the project manager should a problem arise during the course of the project.
  15. Keep accurate records of all business-related expenses, including mileage, submitting each monthly.

Work Conditions/Requirements:

  1. Indoor office environment in corporate office or regional branch.
  2. Regular travel outside the office to call on clients, visit potential project sites, active project work sites, meetings, industry events, and sales functions.
  3. Able to manage a fast-paced work environment, with frequent unscheduled interruptions.
  4. Meet internal and external deadlines with good time management.

Position Type:

  1. Full-time position, Monday through Friday. Responsibilities may require an adjusted work schedule and/or evening and weekend work may be required as job duties demand.
  2. Occasional attendance at weekend and evening industry events is required, in addition to attendance at homeowners’ association board meetings and interviews.

Physical Demands:

  1. Mobility within the office.
  2. Carry up to 15 lbs. (tradeshow exhibits, collateral materials, etc.…)
  3. Work using a computer and phone.

Travel:

  1. Regular travel via car to visit clients, industry events and potential work sites in local geographic location.

Job Summary

JOB TYPE

Full Time

SALARY

$98k-128k (estimate)

POST DATE

04/18/2024

EXPIRATION DATE

05/07/2024

Show more

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
Carroll College
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