Christie Clinic's Float department is seeking a full-time Medical Assistant/Patient Service Representative from Monday - Friday, 8:00am - 5:00pm at the Bloomington on Empire clinic within the departments of Family Medicine, ENT, and Neurology.

Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments, collecting payments and assisting with the checkout or rescheduling process. They will serve as a liaison between patients and medical support staff. Duties will also include performance of skills through the delivery of patient care using a systematic patient assessment.

Previous healthcare experience and CNA Certificate and/or graduation from an accredited program for medical assistants is preferred.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 75 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment. Requirements include working weekends, evenings, holidays, etc. as associated with working in Convenient Care.

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service. 
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Provide check-in process for patients.
• Verify and update necessary demographic information. Apply co-payments, as needed.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area. 
• Ensure that patient completes router form.
• Prepare exam and treatment rooms with necessary instruments prior to appointment. Clean and restock following appointment. 
• Assist patient to exam room, take vitals, weight and height of patient. Enter information into the electronic medical record.
• Maintain and update patient medical record upon visit including allergies, medications, etc. and enter into the electronic medical record.
• Flag appropriate room for provider to see patient.
• Assist with procedures during appointment.
• Perform lab tests, treatments, etc., as directed by provider.
• Perform related work as required.