Christie Clinic's department of Sleep Lab is seeking a dedicated and enthusiastic part-time(24 hours/week) Scheduler Wednesday-Friday from 8:00am-5:00pm at the University Clinic.

Duties include scheduling and coordinating the testing of patients for the sleep laboratory and acting as a liaison between the sleep lab and providers, patients and other outside facilities. Scheduling, insurance, and medical office experience is highly preferred.

TYPICAL PHYSICAL DEMANDS:

Demands include long periods of sitting, some bending or stretching and lifting up to 35 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operating of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in the reception area and involves frequent contact with patients. Requirements may include working irregular hours.

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet and assist visitors and callers, providing good customer service to patients, families, staff and visitors.
• Accept incoming calls, mail, messages, etc. and route appropriately, consistently adhering to departmental standards and goals (e.g. appropriate time frames).
• Schedule sleep laboratory appointments in a timely and efficient manner.
• Prior to testing, ensure that patients are adequately informed about the test process (sleep laboratory location, test instructions, etc.)
• Work with other departments, providers, and facilities to obtain appropriate patient information in a timely manner.
• Inform administrators of potential shortfalls in resources or staffing.
• Gather and verify information about patient insurance coverage, obtain necessary pre-authorizations and direct patients accordingly.
• Act as a liaison between the referral source and sleep laboratory staff.
• Assist in rapid clarification of unclear orders and rapid resolution of insurance questions.
• Confirm patient appointments in a timely manner and remind patients of all necessary information for the appointment.
• Confirm that the patient has completed all necessary documentation.
• Manage patient files and documents to assure smooth workflow and ease of access to patient information.
• Effectively communicate about patient-specific situations to avoid delays and assure continuity of care.
• Assist in processing documentation after interpretation of tests.
• Conserve resources and participate in ongoing management of office supplies and other departmental supplies, including timely submission of requests for re-supply.
• Participate in the continuous improvement of documents, workflows and processes by submitting and/or implementing department-specific ideas.
• Perform related work as required.