Chris King Precision Components is a U.S. manufacturer of the finest bicycle components in the world. We are a socially and environmentally minded company and take pride in each and every part that gets made under one roof right here in Portland, Oregon.

If you are passionate about what you do and are interested in working hard for a progressive company that you can believe in, we just might have something for you! We are searching for a dependable, kind, timely, responsive professional with IT experience and a willingness to learn.

We offer a full benefit package and the perks of being in the bicycle industry.

Schedule for this role is Monday - Friday from 8:30 - 5pm (Can be flexible)

We do require a drug screen within 30 days after your first day working.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Serve as first point of contact for Help Desk requests from all departments and users. Requests will come in via Support Tickets, email, Teams chat or in-person.

· Deliver excellent customer service by addressing user inquiries and concerns professionally and courteously; keep users informed about the status of their support requests and provide regular updates until the issue is resolved.

· Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.

· Analyze and report on technical support trends within ticket tracking systems.

· Assist in the on boarding of Team Members including assisting with the setup, configuration, and deployment of desktops, laptops, printers, and other peripheral devices; install and configure software applications as required.

· Assist in establishment of computer usage policies and enforcement.

· Troubleshoot/Test/Install computer hardware and software. Assist with miscellaneous technology (Printers, A/V Equipment, Cameras, etc.).

· Update asset and license management tools with configuration and custody changes; maintain asset management system function and accuracy.

· Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

· Clearly and concisely document all issues, requests, and resolutions within the ticketing system. Develop training manuals and SOPs (standard operating procedures).

· Assist with maintaining advanced systems/software (Servers, Network, Voice, ERP, Custom Applications, etc.)

· Assist with ad-hoc reports and analysis requests from management team.

· Assist with developing scripting/automation solutions.

· Assist senior staff with extension and customization of internal tools and software.

· Provide individual user instruction and/or training on company technologies.

· Assist with creating internal documentation, diagrams, and end-user how-to articles.

· Adhere to company’s environmental and social values when making decisions and recommendations.

EDUCATION AND EXPERIENCE:

· Bachelor's degree or minimum of 2 years experience in IT role.

SKILLS, KNOWLEDGE, AND OTHER REQUIREMENTS:

Minimum Technical Qualifications:

• Experience supporting Windows 10/11 and MacOS workstation environments.
• Experience/familiarity with Microsoft 365 application support (MS Teams, Outlook, Excel, Word)
• Root cause analysis/troubleshooting for local hardware, software, server, network, and more.
• Familiarity with Linux/Windows Server environments.
• Basic Scripting knowledge (Bash, PowerShell, Python, etc.)
• Familiarity with SQL queries and databases.

Soft Skills:

• Reasoning – Ability to identify problems and take the necessary steps to solve those within the incumbent’s scope of knowledge.
• Planning/Organization - Strong attention. Ability to manage multiple projects. Strongly motivated and able to set priorities.
• Interpersonal- Ability to establish and maintain effective working relationships. Possess a high level of customer service to internal customers. Self-Starter
• Language –Ability to effectively present and respond professionally using oral and written communication. Ability to create and maintain written documentation.

Preferred Technical Qualifications:

• Microsoft 365 / Azure AD / AD on prem administration a plus
• System administration for Linux/Windows Server environments a plus
• Network administration of any kind in an enterprise environment a plus
• Database Management and SQL data analysis a plus
• Tableau/Power BI familiarity a plus.
• Familiarity with maintaining websites through CRM tools (Wordpress).
• Salesforce administration experience a plus.
• ERP administration a plus.
• Scripting/Development and analytics skills will grant high consideration (JavaScript, Python, SQL, Rest APIs)

PHYSICAL REQUIREMENTS:

• Requires physical effort such as stooping and bending and occasionally lifting of objects (up to 50 lbs.).
• Ability to sit or stand for long periods of time.
• Use a computer frequently.

SUPERVISORY RESPONSIBILITIES:

None

LEVEL OF SUPERVISION REQUIRED:

Minimal

INTERFACE (internal/external customers):

Successfully interact and cooperate with all company employees and company management, industry partners and general public. Provide IT information and services.

Benefits include, but are not limited to:

• 100 hours of paid time off (PTO) during your first year of employment
• 8 Paid Holidays per year
• Company sponsored health insurance, vision, short term disability, long term disability, and life insurance
• Voluntary dental insurance
• 401(k) Qualified Retirement Plan eligibility
• Section 125-plan participation eligibility
• Onsite employee café serving breakfast and lunch daily at cost pricing
• Commuter credits for using alternative transportation ie: biking, walking, e-vehicle, etc.
• Employee purchase program for internal CKPC and outdoor/cycling industry products
• Bi-annual bike commute challenges to earn up to 20 additional hours of PTO per year

***Please include a cover letter when applying***

It is the policy of King Cycle Group not to discriminate against any applicant for employment because of age, color, sex, disability, national origin, race, religion, or veteran status. Visit our website at www.chrisking.com.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay
• Hourly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person