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This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. Provide patient services and administrative support in clinic operations. Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled services according to managed care requirements. May be responsible for scheduling patients for specialty appointments. Position may be required to float to other clinics or ROCs for coverage. Next step in career ladder is Senior Clinic Operations Rep or Team Lead position.
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening. (Required)
Required Skills/Knowledge
Broad clinic knowledge, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Ambulatory Services training curriculum and pass all competency assessments, including a mock clinic. The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Patient Services
Information Verification
Cash Collection
Billing Preparation
Office Support
Safety
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
Full Time
Ambulatory Healthcare Services
$67k-87k (estimate)
03/27/2024
05/26/2024
childrensnational.org
WASHINGTON, DC
3,000 - 7,500
1870
ERIN MARIE AUGUSTINE
$1B - $3B
Ambulatory Healthcare Services