Front-of-House Supervisor

A Guest Services Supervisor is responsible for helping the Guest Services Director mold a team that creates a “REMARK”able experience for every guest through Chick-fil-A’s Recipe for Service and Second Mile Service procedures.

Requirements

• Manager's Food Handler’s License
• Minimum education experience: high school diploma or GED
• Experience: preferred, but not absolute

Responsibilities

• Showing up on time and in a complete uniform for every shift
• Helping to open/close the restaurant
• Completing daily set-ups for the Front Counter, as requested by your Director
• Daily mini-meetings with your Director to assess the needs of the restaurant
• Helping to grow sales through suggestive selling
• Generating ideas to create an effective front counter environment
• Pushing your team to provide Chick-fil-A’s trademark Recipe for Service and Second Mile Service behaviors
• Helping to maintain task checklists for the front counter
• Ensuring the cleanliness of the counters, registers, ice bins, cabinets, beverage equipment, bagging station, etc
• Daily uniform inspections, taking note of pieces that need replacement
• Allowing disciplinary issues and employee disputes to be handled by the Guest Services Director and Human Resources Director
• Gathering intel for worker’s compensation claims
• Any other tasks related to your area deemed necessary by the Guest Services Director or the Owner/Operator

Tools

• Your Board of Directors
• @Chick-fil-A
  
  
• e-Train
• Customer Experience Monitor

Pay and Benefits

• Flexible schedules available
• Free meals and beverages
• Access to the Corporate Chick-fil-A Discount Program
• Ability to apply for Chick-fil-A scholarships
• Medical, Vision, and Dental Insurance