In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants.

Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®.

It may not be the easy way, but it's the only way we know.

As a Catering Lead, you own and are responsible for the successful daily execution and growth of the catering business. You are expected to plan and prepare for all catering orders and ensure the orders are executed as expected.

You will also assist in running operations, and ensure remarkable customer service. A successful Lead / Supervisor must be mature, patient, and professional with a growth mindset at all times.

In addition to these qualities you are required to possess a desire and willingness to develop your team by providing feedback to team members, leaders, and future leaders, while being confident enough to coach awareness and provide / receive constructive criticism to / from your fellow co-workers and leaders.

You must enthusiastically and passionately lead by example, with integrity to build and develop a strong team with a standard of excellence.

Required Skills :

• Meet ethical, integrity, and character criteria of Chick-fil-A standards
• Strong Attention to Detail
• Positive attitude
• Treat all guests, team members & leaders with : honor, dignity & respect
• Self-motivated leader committed to personal growth
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Willingness to step outside of job role to assist in other roles
• Great communicator both in handling difficult situations and high volume pressure
• Proactive instead of Reactive
• Goal oriented and Results Driven

Leader Duties and Responsibilities :

• Work with the Leadership Team to execute the business strategy
• Execute Chick-fil-A Winning Hearts Strategy
• Learn the business and support other areas when business need or time allows.
• Treats all team members with respect while providing them with direction and feedback.
• Must be able to meet the physical demands of the position, which includes, but is not limited to standing for up to 9 hours and lifting up to 50lbs.
• Demonstrate knowledge of the brand and menu items
• Maintain regular and consistent attendance and punctuality
• Follow Chick-fil-A’s operational policies and procedures All other duties as assigned

Catering Beyond the Restaurant Specific Duties & Responsibilities

In this role, your time should be spent (in order) :

• executing catering orders
• assisting with in-restaurant operations
• growing catering accounts / sales

Measurements of Success (not limited to)

• Restaurant Sales Growth
• Catering Sales Growth
• CEM Scores / Customer Satisfaction
• Team Member Engagement
• Catering Orders Completed / Delivered On Time
• Catering Order Accuracy

Must be over 18

• Must have reliable transportation to make deliveries (with clean driving record)
• Must be available Mon-Fri 9 am - 2 pm, with option for FT as well
• Must have strong attention to detail
• Enjoys working in a team environment

Last updated : 2024-04-27