There is an excited opportunity to join us as a Guest Liaison! Guest Liaison responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

About the company:

LEVEL Hotel

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

Job Duties and responsibilities:

• Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management. 
• Works harmoniously and professionally with co-workers, supervisors, and third party vendors.
• Unique concierge knowledge and execution. Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries.
• Assist guest where necessary with bringing in, delivering, and storing of luggage.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Input and follow up on workorders.
• Assist with hotel reservations; including quoting, creation and modification. 
• Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Learn resident/guest names and anticipate needs and while exceeding expectations.
• Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion.
• Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions.
• Completes required daily reports, and checklists.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Degree or equivalent
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• Excellent oral and written communication skills

Perks and Benefits:

• Competitive pay & a Comprehensive Benefits Package with multiple options to choose from
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events Local discounts to restaurants and businesses
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls please.