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Overview

DoubleTree Pittsburgh Downtown is seeking a high energy, hands-on rooms inspector for this 342 room hotel! If you are driven, hardworking and willing to do what it takes to lead this full-service hotel to greater heights, please apply! 

This beautiful 342 room property is in the heart of the downtown area, a half-mile from PPG Paints Arena – home to the NHL's Pittsburgh Penguins. We're blocks from Steel Plaza Station, providing rail access to PNC Park, Heinz Field, and South Shore entertainment district. 

Position Summary

The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive,courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effortto deliver outstanding guest service and financial profitability

Responsibilities

• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
• As needed, assist with scheduling, hiring and training front desk employees.
• Monitors, coaches, and evaluates guest service representatives and night auditors.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner
• Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay

Qualifications

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
• Maintain a warm and friendly demeanor at all times.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.

Education & Experience:

• Experience in a hotel or a related field preferred
• 2 years of front desk experience required.
• Computer experience with basic proficiency in Microsoft office and hotel property management systems required.

Physical Requirements

• This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally
• This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level and require frequent use of computers, 10 key touch, copiers, facsimiles, keyboards, telephones and other devices like radios and headsets.

Benefits

We offer competitive wages and benefits that include:

FULL-TIME BENEFITS

• Medical, Dental & Vision Insurance
• Flexible Spending Account
• 401k retirement plan
• Long-Term & Short-Term Disability Insurance
• Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Holiday Pay
• Discount travel program
• Growth opportunity in an evolving organization, and much more.

PART-TIME BENEFITS

• 401k retirement plan
• Life Insurance
• Long Term & Short-Term Disability Insurance
• Discount travel program
• Growth opportunity in an evolving organization, and much more.

Career Growth

Career opportunities are endless with Chesapeake Hospitality! With 30 hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want.

Work Authorization, COVID-19, EEO and ADA Information

Applicants must be authorized to work in the United States. 

COVID-19

We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.

EEO/ADA Statement

Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.

We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.