Job Title:

Receptionist

Rev. Date:

11.01.2021

Department:

Administration

SOC Code:

Location:

Life Revitalization Center

FLSA:

Hourly- non-exempt

Reports to:

Executive Assistant

EEO Code:

Administrative Support Workers

Responsibility:

Individual contributor- does not have management or lead responsibilities

Purpose:

Provide excellent, professional level customer service at the Welcome Desk of the Life Revitalization Center and over the phone.

Essential Functions:

• Daily Calendar Review to prepare for visitors.
• Greeting and assist with individuals needs. Welcome, direct and serve visitors
• Answers and handles all incoming calls via the phone system
• Act as a liaison for guest, visitors and staff to the building.
• Attend guests in Spero
• Welcome and print new ID cards for guests as needed.
• Redirect guests to RFL advocates in café space
• Assist in checking volunteers into Cervis software
• Performs admin help as requested
  • Staff eNewsletters etc.
• Organize and prioritize tasks

*Essential Functions may be revised upon management discretion

Qualifications

Education and Experience

• High School diploma or equivalent certification required.
• Bachelors degree preferred
• Minimum 2 years experience working in a non-profit environment or equivalent combination of education and experience

Knowledge, Skills, and Abilities

• Self-motivated with a Christ- centered, positive and professional approach to management
• Detail-oriented, highly organized, and excellent time management skills
• Superior communication skills (written and oral) to communicate directly with donors and external/internal stakeholders
• Ability to work under pressure and maintain quality of detailed work while meeting deadlines
• Ability to solve problems with minimal direction by selecting and applying commonly used procedures, precedents, and rules.
• Ability to prioritize work and the flexibility to change directions as the job dictates
• Proficiency in Microsoft Windows, MS Office and MS Outlook
• Microsoft Excel skills
• Cloud-based data management systems

*As a condition of employment, each team member is required to agree to the Cherry Street Mission Ministries Statement of Faith.

Work Environment:

Exposure to (F Frequent; O Occasional; R Rare; N Never) :

Equipment/Personal Protective Equipment Used

• Standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Physical Demands (F Frequent; O Occasional; R Rare; N Never)

Lifting Requirements

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.

Executive:

Human Resources:

Employee Signature:

Employee Name (print):

Date: