JOB SUMMARY:
Under supervision of the IT Director and Chief Information Officer, this team member will be responsible for the ongoing maintenance and support of all clinical systems and associated workflow. Responsibilities will include assisting with the initial build and configuration, as well as troubleshooting and problem resolution, of core infrastructure, and related hardware/software. Maintenance and configuration of clinical systems and supporting systems, maintaining system back-ups and performing file and system restorations, as well as working with software and hardware vendors to facilitate installation or troubleshooting and repair. Proactively manages Chase Brexton infrastructure and associated clinical environment ensuring the consistent performance, recommending configuration enhancements when appropriate.
MAJOR DUTIES AND RESPONSIBILITIES:
Analytical and Critical Thinking
* Assists with the configuration, maintenance, and upgrade rollout, and continuously improves the organization's operating environment.
* Assist with the operation and maintenance of the onsite data center as well as any relevant colocations.
* Performs Network Administration tasks as directed, including performance tuning, troubleshooting network problems, and escalating problems when appropriate.
* Assist with setup and staging of relevant equipment as needed.
* Systems Administration to ensure basic information technology security principles are adhered to across the organization.
* Assists with creating and maintaining relevant documentation related to the network and surround architecture.
* Will assist with the development and maintenance of network and server systems, applications, security, and related configurations.
* Participates in creating and maintaining company's disaster recovery plans.
* Recommends upgrades and patches, as well as new applications and equipment.
* Assists with installation of new server level software releases, system upgrades, evaluates and installs patches and resolves software related problems.
* Assists with system backups and recovery, maintains data files and monitors system configuration to ensure data integrity.
*Assists with the management of complex, virtualized, VMware systems environment
* Participates in the maintenance of Microsoft Group Policy from an Enterprise approach.
Problem Solving and Decision Making
* Assists with support and maintenance of complex Clinical Information Systems and related workflows.
* Evaluate and test Clinical Information Systems upgrades and patches prior to deployment.
* Ensure IT infrastructure meets the evolving requirements of the Clinical Information Systems.
* Maintain the ongoing reliability, performance and support of the infrastructure with emphasis on hardware/software which supports clinical systems. This includes monitoring operating environments, responding to incidents, and planning for growth.
* Ensure that storage, archive, backup and recovery procedures are functioning correctly.
* Assist with the prevention and/or remediation of security network incidents, unauthorized activities, malware infestations and potential security vulnerabilities.
Communication
* Interact with vendors where appropriate to work collaboratively on projects or to resolve system issues.
* Identify and participate in projects to improve the environment on an ongoing basis.
* Provide recommendations where appropriate to IT leadership regarding infrastructure improvement opportunities.
* Act as an IT liaison between the Chase Brexton IT team and Clinical teams evaluating workflow and resolving systems related issues.
Checking, Examining, and Recording
* Assist with monitoring and maintenance of LAN and WAN network devices, firewalls, domain controllers and virtualization devices.
* Monitor performance of the clinical systems and related infrastructure to ensure optimum delivery of patient care.
Teamwork
* Serve as an escalation path on the help desk as needed for higher tier issues as they become identified.
* Off hour on call support as required.
SKILLS AND ABILITIES:
* Demonstrated knowledge in the areas of networks, servers and storage systems.
* Self-motivated and directed, with the ability to effectively prioritize and execute tasks.
* Works well with others or independently depending on the required activities.
* Demonstrated knowledge of system fundamentals, system administration, network management, computer hardware and software support and their application to related medical equipment.
* A high level of proficiency and demonstrated effectiveness in problem solving and implementing new procedures related to increased departmental/organizational operating efficiency.
* Ability to work 24 hours/day 7 days/week 365 days/year as needed
EDUCATION AND/OR EXPERIENCE:
* Preferred: Bachelors Degree in Computer Science/Information Systems
* Required: CompTIA Network certification.
* Minimum of three years of professional experience in information system role of similar responsibility.
* Training and experience in Microsoft Active Directory 2088-2019/Windows Server configuration and administration required. Office 365 experience is a plus.
* Training and experience with Cisco network equipment configuration and administration required.
* Training and experience with industry leading security Anti-Virus and Encryption suite configuration and administration preferred.
* VMware administration experience preferred. VMware certification recommended. Experience architecting, maintaining, and supporting complex VMware environments preferred.
* Strong knowledge of network appliances and TCP/UDP routing theory. Such appliances include the Cisco Catalyst series professional switches, Cisco ASA, and related ISA or security appliances.
* Strong working knowledge of Certificate Authorities and maintenance of security certificates.
* Experience with HIPAA and Hi-Tech governing rules and regulations.
* Required: At least 3 years of experience in a related position or possess a relevant industry certification (i.e. Cisco CCNA or CCNE)