This is a remote position based in the continental United States (work hours are in the Eastern Time Zone).
The Sr. Compliance Specialist plays a critical role in the distribution, development, and management of MASA's insurance and membership products. Support product development, workflow and operational compliance, and regulatory review.
About Us
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company - we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2 million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
What You Will Do
Reporting to our Compliance Director within our Legal department, we'll count on you to administer day-to-day activities and projects relating to compliance.
Your main responsibilities will include:

• Carry out compliance and regulatory duties such as regulatory research, filing preparation, and maintenance of regulatory licenses.
• Become our subject matter expert on agent licensing and requirements and state and federal insurance laws and regulations. Monitor and implement changes related to insurance laws, regulations, and guidance.
• Train our Sales and Operations teams on agent licensing and requirements.
• Manage and resolve consumer and Department of Insurance complaints promptly.
• Audit business divisions: create GAP analysis & CAP where warranted.
• Procure, renew, and market all lines of MASA's corporate insurance coverage. Serve as point of contact with MASA's insurance broker.
• Provide support to the Legal department with various projects which may include implementation of software/project solutions.
• Work with compliance subject matter experts within each company division to operationalize the Compliance Plan and related processes.
• Maintain our Record Retention policy and enforce compliance.
• Draft compliance-related policies, privacy notices, and other initiatives.
• Monitor, test, and report on adherence to compliance programs and regulatory requirements.
• Assist in privacy and compliance investigations.

What We Need From You

• 3 years of Compliance and/or Auditing experience in the Healthcare industry.
• Skilled in self-directed work: create plans, prioritize initiatives, and execute independently or in collaboration with others as needed.
• Strong attention to detail.
• Excellent verbal/written communication skills.
• Effective project and time management.
• Demonstrated experience successfully handling multiple complex projects at one time.
• Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
• Experience establishing and maintaining cooperative internal and external work relationships.
• Aptitude to read, develop, and interpret policy, rules, regulations, and other legal documents.
• Good judgment skills and competence in problem-solving: able to draw correct conclusions from situations and make necessary recommendations.
• Able to maintain professional boundaries with confidential information.
• Knowledge of HIPAA and state privacy laws and regulations.

What We Will Provide You

• Competitive base salary and comprehensive employee benefits programs.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.
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