102 Customer Service Specialist Jobs in Chattanooga, TN
Charger Logistics Inc is Hiring a Customer Service Specialist Near Chattanooga, TN
We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Chattanooga Office.
Responsibilities:
- Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
- Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
- Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
- Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
- Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
- Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.
- Develop and maintain a positive working relationship with all service providers.
- Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.
- Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.
- College diploma or university degree.
- 1-2 years logistics and customer service experience is an asset.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time-management with an ability to prioritize and multi-task.
- Strong inter-personal and communication skills.
- Proficient in Microsoft office, with aptitude to learn new software and systems.
Job Summary
Full Time
$44k-54k (estimate)
05/02/2024
05/15/2024
chargerlogistics.com
Mississauga
25 - 50
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
