4 Desktop Support Technician Jobs in Washington, WA
Champaign County is Hiring a Desktop Support Technician Near Washington, WA
The salary range for this position is $18.48 - $27.72 per hour depending on qualifications and experience. Champaign County also offers a generous benefits package including paid holidays, health and dental insurance, and IMRF retirement.
SUMMARY Provides support for the County's PC and networking needs. These include the installation, testing, repair and troubleshooting of stand-alone PCs, PCs linked to networks, printers and other peripherals. The technician performs technical operational and training support to users using the telephone, one-to-one or remote software.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Installs and tests personal computers, printers, and other peripherals, configures operating system, loads application programs. Reviews technology incidents to ensure optimized service level is achieved. Performs hardware and software diagnostics, coordinates needed repairs, resolves computer problems, and participates in the evaluation of system configuration and software. Identifies and resolves technical issues with hardware, software and work processes.Escalates issues beyond level of expertise to information technology team. Researches new technologies for possible implementation and makes recommendations based on findings. Recommends improvements to existing technologies and methods to improve thequality and timeliness of technical support. Documents issues, status and resolutions using helpdesk application. Keeps manager, project teams and department customers informed of activities and problems.
SUPERVISORY RESPONSIBILITIES This job has no direct supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE Associate’s Degree or equivalent from a two-year college or technical school and 1-3 years of experience in a desktop support role.
LANGUAGESKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS Technology certifications are not required, but are desirable.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; and talk; or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by thisjob include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is moderate.
AA / EEO / ADA
Job Summary
Full Time
$45k-56k (estimate)
08/25/2023
05/17/2024
co.champaign.il.us
Urbana, IL
100 - 200
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The job skills required for Desktop Support Technician include Troubleshooting, Desktop Support, Installation, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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