Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career. The Role The IT Support Technician will need a broad technical skillset, excellent communication skills, and ability to work and collaborate with the wider IT Team across the US, Canada, UK and India. As this role requires hands-on service, the position is on-site in our Washington, DC office. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines. Responsibilities Provide friendly, first and second level technical support to local (Washington, DC) office and remote users in the US and ensure timely resolution of end-user issues. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software. Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Onboarding of incoming employees, equipment collection of departing employees, and support local meetings. Assist with project work including office moves, integrations, secure work, etc. Support Global IT, Infrastructure, and information security requirements in accordance with global standards (including daily monitoring of server room and IDF closets). Willing to be trained to be a Subject Matter Expert on various software/technology platforms. Excellent customer service skills, willingness to take ownership of a ticket, and engagement of other departments if necessary to resolve. Requirements Diploma or university degree in computer science and/or 3 years equivalent work experience. Preferred Certifications: A (MSCA, MCSE and/or MTA. ITIL qualifications would be advantageous. Network certification a plus). Ability to obtain and maintain a Secret security clearance. Benefits Depending on your employment status, benefits may include: Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits Flexible Spending Accounts for Medical & Childcare Paid Time Off, Family Leave for New Parents, Volunteer Time Tuition Reimbursement Commuter Transit (where available) 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments Fitness Reimbursement And other various wellness, diversity/inclusion and employee resource programs and initiatives Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Thornton Tomasetti Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Thornton Tomasetti are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. We apply scientific and engineering principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients’ ideas to life and, in the process, lay the groundwork for a better, more resilient future. Inspired? Come join our team!