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SUMMARY
The position of Customer Service Representative (CSR) is responsible for providing exceptional customer service in all aspects of the position. The primary responsibilities of the position include teller and new accounts duties. Teller duties include, but are not limited to: processing deposits; cashing checks; processing loan payments; and balancing cash drawer, ATM, and vault. New account duties include, but are not limited to: opening all types of deposit and time accounts (DDA, Savings, CD, IRA, and Business Accounts), taking care to follow compliance guidelines (including Bank Secret Act and Anti-Money Laundering) and completing required compliance testing. Incumbent is required to follow established Teller and New Account policies and procedures and is expected to be knowledgeable of and cross-sell all bank products and services.
ESSENTIAL DUTIES
This job description and the enumerated Essential Duties are intended to provide general guidelines for job expectations and the employee’s ability to perform the position described. This is not intended to be an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned or assumed by the incumbent as necessary to fulfill the requirements of the position.
ENVIRONMENT AND PHYSICAL ACTIVITY
The position spends time writing, keyboarding, speaking, listening, lifting, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), scanner and image systems, encoder, money counter, credit card terminal, computer terminal, personal computer, printers, or other equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The incumbent in this position must be able to read and understand documents and instruments, perform detailed work, and utilize problem-solving skills. Incumbent must also display proficiency with customer contact, analytical reasoning, math, language, and verbal and written communication. Incumbent must also be able to manage stress, multiple concurrent tasks, and constant interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.
COMPETENCIES
Interpersonal skills to work with a diverse group and to deal with the public in a professional and courteous manner.Management reserves the right to change this job description at any time according to business needs. This document does not represent a contract of employment and is not meant to alter the at-will status of employee’s employment in any way. Chambers Bancshares, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, at any time, with or without notice, as it may deem appropriate.
Monday–Friday 8:00 a.m.–5:30 p.m. Saturday 9:00 a.m. to Noon; occasional night/weekend and overtime work as directed.
Full Time
Banking
$29k-36k (estimate)
05/04/2023
05/07/2024
chambers.bank
ELKINS, AR
50 - 100
1930
PATTY EATON
<$5M
Banking
Chambers Bank is a family-owned financial services company that has been serving Arkansas communities since 1930. We are dedicated to providing competitive and innovative products and services and we are committed to the communities we serve. We strive to offer personal service with a hometown feel.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Listening, Computer Systems, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.