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Position Summary:
Assist with the operation and maintenance of the information and communication systems of the cooperative by providing desktop support and coordinating with outside personnel when necessary. Identify, analyze, and solve technical issues, facilitate software migration, and provide training for other cooperative personnel.
Essential Duties and Responsibilities:
Education:
Associate degree in computer science or a related field is required. Bachelor’s degree in computer science, information technology, or computer information systems is preferred. Continuing education in computer hardware and software applications is preferred.
Experience:
A minimum of two years of prior experience in a computer support role, including help disk, PC, and hardware installation and repair is required.
Job Knowledge:
Knowledge of Office 365 and other Microsoft applications is required. Must possess knowledge of communication and networking systems, protocols, software, and hardware. Prior experience in project management and the maintenance and utilization of backups is preferred.
Abilities and Skills:
Working Environment:
This position requires working most of the time inside an office building with normal office conditions. Must have the ability to perform repetitive motions and possess manual dexterity for duties such as dialing and keyboarding. Frequent physical activity includes sitting, standing, walking, stooping, bending, reaching, crawling, lifting, and carrying computer equipment under fifty (50) pounds, as necessary without external assistance of personnel or mechanical aids. The position occasionally requires travel both inside and outside the Cooperative’s service territory. Overtime and/or on-call duty may be required outside of normal business hours and during emergencies.
Full Time
Telecommunications
$77k-98k (estimate)
03/09/2024
06/06/2024
ctec.coop
FREDERICKSBURG, TX
50 - 100
Private
BOB LOT
$10M - $50M
Telecommunications
The job skills required for Help Desk Technician include Help Desk, Troubleshooting, Problem Solving, Networking, Computer Science, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.