Description

• Provide support and coordination between patients, Primary Care Providers, and Psychiatric Consultant to provide patient-centered, trauma-informed, and culturally competent care in an LGBTQIA health center.
• Work collaboratively with the mental health team and physical health providers.
• Assist with communication between mental health and primary care teams to meet patient needs and optimize care.
• Provide brief assessments and screening for common mental health and substance use disorders.
• Engagement and rapport building with patients.
• Systematically track patient treatment response to interventions and monitors patients for changes in clinical symptoms.
• Communicate changes in clinical symptoms and treatment needs to the patients’ PCP and Psychiatric Consultant.
• Use evidence-based brief interventions to assist patients in improving their mental health and wellbeing.
• Refer to outside services, if indicated, such as case management or service coordination, drug & alcohol rehab, IOP or PHP, community therapists, support groups/meetings, clubhouses and drop-in centers.
• Assess patient psychosocial needs and connect to resources.
• Provide patient education about common physical, mental health, and substance use disorders and treatment options.
• Participate in daily morning huddle.
• Participate in regularly scheduled individual and group supervision.
• Complete clinical documentation including communication with patients, treatment team providers, outside providers/resource, and patient-centered treatment plans.
• Assess and document safety plans, if indicated.
• Complete and submit monthly billing in the Electronic Medical Record.
• Utilize techniques to re-engage patients who have dropped out of care.
• Maintain and update community resources for external referrals and community services.

Qualifications

Licensure and Clearances:

• MSW degree.
• Successful passing of Child Abuse and FBI Clearances.

Requirements:

• Minimum of 2 years of experience working in a Collaborative Care model.
• Strong organizational skills.
• Strong communication skills with both professionals and patients from all demographics.
• Independently driven.
• Demonstrated skill in managing difficult situations utilizing de-escalation techniques and conflict resolution skills.
• Ability to work collaboratively in team-based care.
• LGBTQ cultural competency.
• Understanding of the relationship between physical health, mental health, and social determinants of health.
• Commitment to providing high quality care to underserved populations.
• Knowledge and comfort using evidence-based, time-sensitive, brief interventions, including Motivational Interviewing, Harm Reduction, Behavioral Activation, Brief CBT, and Problem-Solving Interventions.
• Understanding on how to navigate medical systems.
• Knowledge of basic computer skills, Excel, Word, and how to use Electronic Medical Records.
• Need to be culturally competent while working , including being gender sensitive and pronoun aware
• Punctuality and impeccable attendance
• Non-judgmental approach to patient care
• Patience and great attention to detail
• Completely understand the healthcare privacy laws as outlined in HIPAA
• Ability to work in a fast paced and, at times, excited atmosphere
• Maintain a professional attitude and demeanor
• Ability to multi-task