The Primary Medical Assistant is responsible for making patients feel comfortable during the visit, directing patients while in the clinic, and performing initial assessment and intake of information including, but not limited to, past surgical, medical, family and social history, taking and recording patient vital signs, and interviewing patient to fully understand the reason for the visit. Individuals in this role will provide care for clinic patients following established standards and practices. This individual is responsible for delivering patient care and assisting in procedures as directed by physicians. This position is responsible for maintaining and updating patients records with a high degree of accuracy in a timely and efficient manner. Additionally, individuals in this role directly assist the physician with clinical and administrative duties as needed.

Type: Full Time
Location: Muncie, IN office
Schedule: Enter schedule info if applicable/defined
Travel Required: Regular travel to Anderson and Fishers offices required

Responsibilities:

• Serves as a primary assistant to the physician, performing clinical and administrative duties as requested.
• Ensures that applicable test documentation and/or records, such as MRI results, blood tests, etc., are in-house and attached to patients file in advance of scheduled visits.
• Coordinates additional scheduling of surgery for patients and referrals to other physicians as necessary and requested by physician.
• Completes requested paperwork for patients such as disability and FMLA forms.
• Monitors and returns calls to patients who call in for the physician or on the care line, answering questions/concerns, providing information and instruction for care, and referring to physician when needed.
• Prepares patients for examination and treatment by observing, recording, and assessing patient’s condition, noting reactions to drugs and treatments, obtaining vital signs, and taking patient’s past surgical, medical, social, and family history and accurately entering information into the electronic health record.
• Updates and maintains patient files, records, posts tests and examination results, formulates and updates patient care plans, and other information with a high degree of accuracy and efficiency to provide a smooth and timely flow of patients through the clinic.
• Performs selected nursing duties, including assisting physicians in preparing for minor surgeries, procedures and physicals; assisting physician during treatment as needed; obtain specimens and administer injections or tests as ordered by physician, arranging for additional testing as needed, and apply or remove casts, splints, and dressings as necessary.
• Explain and demonstrate home physical therapy exercises or rehabilitation techniques to patients.
• Prepares exam and treatment rooms with necessary instruments based on physician and patient needs.
• Maintains and prepares supplies and equipment for treatments, including sterilization and ensuring clinic area is stocked with proper equipment at all times and ordering as necessary.
• Perform selected administrative duties specific to clinic operations, including but not limited to screening telephone calls for referral to physician, assisting with the scheduling of tests and procedures, scheduling appointments and ensuring preferences are given to patients in emergency situations, providing general information to patients, and compiling technical and statistical data for reports and records as necessary.
• Places a high priority on and maintains strict confidentiality in all situations.
• Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
• Attends and participates in required organizational meetings and committees as requested.
• Perform additional related duties as assigned.

Education, Experience, and Certification/License Requirements:
Completion of an accredited program medical assisting (Associate’s degree) One to two years’ professional experience in a clinical setting preferred. Must possess and maintain in good standing certification from the American Association of Medical Assistants (CMA or CCMA). Must maintain current BLS certification.

Working Conditions/Physical Requirements:
Working environment is in a clinical environment. Exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment. Work requires standing for long periods of time and excessive walking. Position requires full range of body motion including handling and lifting/assisting patients, manual and finger dexterity and eye-hand coordination. Occasionally lifts and carries items weighing up to 100 pounds. Requires normal visual acuity and hearing must be in normal range for telephone contacts and to interact directly with patients. Regularly interacts with staff, physicians, and the public, which may involve dealing with angry or upset people. Work may be stressful at times.

Experience

• One to two years’ professional experience in a clinical setting preferred.

Education

• Associates or better in Nursing or related field

Licenses & Certifications

• BLS
• CCMA