Essential Job Functions:

• Ensure smooth and efficient patient flow by managing appointment schedules, coordinating with medical staff, and optimizing wait times.
• Work at front desk as needed.
• Supervise the front desk staff, including hiring, training, scheduling, and conducting performance evaluations.
• Oversee patient check-in and check-out processes, ensuring accuracy of patient information, insurance verification, and collection of copayments or outstanding balances.
• Address patient inquiries, concerns, and complaints in a timely and professional manner, resolving issues to achieve high patient satisfaction.
• Maintain knowledge of medical office policies, procedures, and regulations, ensuring compliance with privacy and security guidelines (HIPAA).
• Develop and implement front desk procedures and protocols to enhance efficiency, streamline operations, and improve patient experience.
• Perform all other duties requested by physicians, front office coordinators, office managers, etc.
• Complete staff schedule weekly.
• Review provider schedule to determine how to increase patient volume.
• Oversee daily insurance eligibility report to ensure insurance has been entered correctly.
• Check incoming emails from the “contact us” site and distribute them to staff when there are requests for appointments.
• Access submitted forms via patientforms@centraldermcenter.com and upload them into patient’s chart for updating.
• Assist in tracking key metrics for site to meet organizational goals.
• Monitor daily provider schedules and work with front office to schedule appointments with patients appropriately.
• Work with the Director of Patient Relations and Call Center Supervisor.
• Generate reports and analyze front desk performance metrics, such as patient wait times, check-in times, and staff productivity.
• Attend meetings as required.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.

• Proven experience in a medical office or healthcare setting, with at least 2 years in a supervisory or leadership role.
• Strong knowledge of medical office procedures, including appointment scheduling, patient registration, insurance verification, and billing processes.
• Excellent customer service and interpersonal skills, with the ability to effectively communicate with patients, staff, and medical professionals.
• Exceptional organizational and multitasking abilities, with close attention to detail.
• Proficient in using electronic health record (EHR) systems, scheduling software, and other office applications.
• Ability to remain calm and composed in stressful situations, handling patient complaints or emergencies with professionalism.
• Strong leadership skills, with the ability to motivate and mentor a team, promote teamwork, and resolve conflicts.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality and privacy.

Knowledge, Skills and Abilities:

• Familiar with EMR systems and/or ability to train effectively on EMR systems.
• Maintain confidentiality of all providers, staff, and patient information.
• Meticulous attention to detail.
• Excellent verbal and written communication skills.
• Ability to work as a team member.
• Ability to work under pressure and react effectively in all situations.
• Strong communication, problem-solving, and organizational skills.
• Can adapt to change in a positive manner.
• Ability to adhere to policy and procedures during all activities.

Manage a fast paced, growing Dermatology practice front desk to ensure highest patient outcome.