The responsibilities of the position include, but are not limited to, the following:

• Assist walk-in customers.
• Answer phone calls.
• Provide tier I help desk functions to better assist customers.
• Utilize multiple computer systems and databases to verify badge status and government clearances of staff employees, staff-like employees, contractors, visitors, and liaison personnel, including persons from other agencies within the Intelligence Community.
• Create, manage, and print badges for staff employees, contractors, liaisons, permanent visitors, and others as directed.
• Processes all badge request and renewal forms, checking for proper authorization, vendor codes, clearance actions, etc.
• Works closely with multiple Security offices to process work.
• Answer questions from multiple sources to include customers, other security officers, company security officers, etc.
• Assist with reporting requirements as requested.
• Process multiple types of credential requests as directed.
• Process and scan completed paperwork to appropriate offices.
• Process all incoming material (badges, credentials, etc.) and update appropriate databases with current information.

• Teach Process Safety Management Training (PSMT) to facility contractors.

• Other duties as assigned.

QUALIFICATIONS:

• Minimum 21 years of age;
• U.S. Citizenship;
• H.S. Diploma or GED;
• Excellent computer skills including MS office programs
• Experience with Hawkeye badging systems and DELTEK preferred
• HR Background preferred
• Possess good writing skills and ability to make decisions quickly and accurately;
• Ability to create and edit material in multiple databases;
• Ability to quickly analyze information to reach the appropriate response;
• Ability to assist customers on a wide range of topics to include interoperability, reciprocity, office policies, office procedures, clearance issues, and other items as required;
• Valid driver's license;
• Successfully pass criminal, credit, and driving record checks;

WORKING CONDITIONS:

No travel required.

PHYSICAL REQUIREMENTS:

May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.