POSITION OVERVIEW :

The AC Technician assists the Operations Manager in the day to day operations of the center. The Administrative Coordinator will work under the supervision of the Operations Manager.

The Administrative Coordinator will be responsible for assisting their Operations Manager in a variety of tasks, including but not limited to opening / closing the center, scheduling, client / employee files, cleaning and various operational duties.

This position has no direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Opening and / or closing the center based on business needs.
• Responsible for assisting with the day to day scheduling adjustments.
• Coordinating and assisting major and minor scheduling changes as directed.
• Monitoring client and technician cancellations in accordance of our cancellation policies.
• Supports patients and clinicians during center-based services.
• Regular cleaning and sanitizing of entryways, common areas, high-traffic office space and other areas of the center as determined by the Operations Manager.
• Assist with the preparation and maintenance of employee and patient files in accordance with CARD policies and HIPAA standards.
• Act as the greeter for the center and maintain a warm and welcoming environment providing excellent customer service.
• All Full-time AC Technicians must obtain training to be a behavioral technician and fill in as a technician when needed and / or provide routine therapy hours on a consistent scheduled basis as determined by leadership in the region.
• Maintain inventory of all company equipment.
• Attend required trainings and meetings.
• Represent CARD professionally and ethically to internal and external stakeholders.
• Additional duties as assigned.

EDUCATION, CERTIFICATIONS AND EXPERIENCE :

• High school diploma or GED.
• Minimum 2 years’ administrative experience.

PREFERRED QUALIFICATIONS :

• Bachelor’s degree in health administration, business or related field.
• Project management experience.
• Bilingual in English and Spanish.

KNOWLEDGE, SKILLS AND ABILITIES :

• Flexible schedule to accommodate clinic and patient needs (including some evenings).
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Ability to react to day-to-day operational requirements in a professional and timely manner.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Proven strong written and verbal communication skills including phone and e-mail etiquette.
• Proven computer skills and knowledge of MS Excel, Word, Outlook; ability to provide IT support and use new computer systems and iPads.
• Ability to lift up-to 25 lbs. on a frequent basis.
• Ability to work for extended hours sitting at a computer.
• Ability to work in a loud environment around children.
• Key characteristics : organized, energetic, intelligent, dependable, good listener, professional, attention to detail and collaborative spirit.

WORK ENVIRONMENT :

Includes a typical office environment, with exposure to excessive children noise or adverse environmental issues.

PHYSICAL REQUIREMENTS :

Ability to sit for prolonged periods of time. Ability to lift and carry more than 25 lbs.

Last updated : 2024-05-12