PLEASE NOTE THIS IS A FULL TIME POSITION ONLY AND MAY REQUIRE OCASIONAL TRAVEL.

40 HOURS A WEEK PRIMARILY MONDAY TO FRIDAY

Must have an Active and Current Top-Secret Clearance with Full Scope Polygraph.

RESPONSIBILITIES:​​​​​​​​​​​​​​​​​​​​​

• Conducts preventative maintenance inspections and testing of datacenter physical security systems, performing non-invasive maintenance, documenting deficiencies, and developing corrective action plans to resolve those deficiencies.
• Travels to support AGC datacenters in other locations as requested.
• Assists, where requested, in the changing of lock combinations, key cores, and other access control devices at the direction of Microsoft personnel.
• Assist, where requested, in the changes to physical security system programming and configuration at the direction of Microsoft personnel.
• Assists, where requested, in the inspection and commissioning of physical security systems and devices under the direction of Microsoft personnel.
• Maintains accurate inventory of spare parts and devices for each datacenter, facilitating the order of replacement items and making recommendations on adequate reserves of spare parts and devices.
• Escorts security service personnel conducting maintenance on physical security devices, as required. Facilitates and trains supplemental escorts to do the, when necessary.
• Observes and inspects the work of security systems technicians and provides feedback to the technicians and Microsoft site personnel regarding the completeness and quality of the work performed. Maintains system repair logs documenting the name(s) and companies of service personnel, dates, repairs conducted, deficiencies, and other relevant details for each security system repair.
• Provides regular reports to site management and AGC leadership regarding the status of physical security systems,
• Tracks and reports on the status of all security related trouble tickets, including those for security systems, security tools (i.e. DCAT, computer workstations), and other security devices from initial submission through resolution and closure.
• Reviews trouble tickets, performs initial troubleshooting of reported problems, documents necessary details, and forwards unresolved tickets to the appropriate team for resolution.
• Troubleshoots the potential external causes of false alarms, including working with Critical Environments and facilities maintenance staff to review HVAC activations, loose devices, and other potential alarm causes.
• Ensures that Intrusion Detection Systems are inspected and tested in accordance with UL2050, ICD705, and other applicable requirements.

• US Citizenship.
• Minimum of 18 years of age.
• High School Diploma or GED.
• Impeccable customer service skills.
• Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied.
• Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Active and Current Top-Secret Clearance with Full Scope Polygraph.