Description

Customer Service Advocate - Cutting Edge Retail Software 

Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go.

Celerant is a successful software company that is rapidly expanding in its 21st year. The main headquarters are located in Staten Island, New York, with additional offices in Atlanta, GA, Westminster, CA and Arlington TX. Celerant offers a few different all-in-one systems, including Stratus, Cumulus and Retail Star provided by CAM Commerce. All sales, marketing, development, quality assurance, project planning/implementation, training and technical support are completed in-house.

For more information, visit us at www.celerant.com.

JOB SUMMARY:
A customer service advocate is responsible for prioritizing customer satisfaction. As a customer service advocate, you will be responsible to coordinate with customers and help them identify and communicate issues or requirements. Resolving those issues and requirements will require strategy, prioritization and coordination with the many departments within the company to implement corrective actions. Building strong relationships and trust with your customers will be a prerequisite to have a successful engagement with each customer. Success is measured by the level of satisfaction of your customers at the end of your engagements.

POSITION RESPONSIBILITIES:

· Analyze data and information to better understand customer issues and make informed and timely decisions and report out to other internal stakeholders.

· Evaluate and solve problems effectively 

· Partner with other employees across all departments and work toward solutions which benefit all stakeholders.

· Provide an excellent customer experience by connecting with customers in a meaningful way.

· Utilize time, energy and resources to manage priorities. stay on track, achieve goals and track issues thoroughly in a timely manner. 

· Learn quickly and take positive action without being requested to do so. 

· Communicate through various means (written and verbal) with internal and external stakeholders at all levels in a clear, concise. positive. and courteous manner.

· Multitask and pay strong attention to detail in a fast paced and high-energy environment.

· Lead by example, manage and mentor others by providing effective positive and constructive feedback. 

· Create, execute and manage issues lists and coordinate groups of individuals to maximize available knowledge and resources to track progress and ensure timely completion. 

· Navigate and learn new technology and retail systems, equipment and software needed to fulfill communication, customer service, and business needs and expectations.

 SKILLS PREFERRED:

· Minimum three years of experience in a customer service or retail environment.

· Proficient in PC based office software. 

· Bachelor’s Degree preferred

· Eagerness to learn and grow with a stable, successful company

Compensation: Competitive Salary with major growth potential, medical benefits, 401K, flexible spending account, 15 PTO days annually, optional dental/optical coverage

Requirements

· Analyze data and information to better understand customer issues and make informed and timely decisions and report out to other internal stakeholders.

· Evaluate and solve problems effectively 

· Partner with other employees across all departments and work toward solutions which benefit all stakeholders.

· Provide an excellent customer experience by connecting with customers in a meaningful way.

· Utilize time, energy and resources to manage priorities. stay on track, achieve goals and track issues thoroughly in a timely manner. 

· Learn quickly and take positive action without being requested to do so. 

· Communicate through various means (written and verbal) with internal and external stakeholders at all levels in a clear, concise. positive. and courteous manner.

· Multitask and pay strong attention to detail in a fast paced and high-energy environment.

· Lead by example, manage and mentor others by providing effective positive and constructive feedback. 

· Create, execute and manage issues lists and coordinate groups of individuals to maximize available knowledge and resources to track progress and ensure timely completion. 

· Navigate and learn new technology and retail systems, equipment and software needed to fulfill communication, customer service, and business needs and expectations.