Overview:

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

In this role you will use broad program management, analysis, and communication skills as well as technology knowledge to support Reliability & Quality program component(s) within the Video and Entertainment Platform and Product ecosystem. You will be responsible for reviewing data, performing analyses, and teaming with individuals across the organization to inform and solicit feedback from internal stakeholders about the quality of our products, and critically, what improvements teams are driving to increase overall reliability.

Core Responsibilities:

• Program Management
• Understands the scope of programs as defined by Product Quality and TPX leadership. Participates in and supports key planning milestones and meetings
• Builds Quality program plans and maintains program record and status. Works with the core team to identify and drive required activities to completion. Identifies and manages program critical path, being mindful of upstream and downstream dependencies
• Supports the development and implementation of key goals, objectives, measurement methodology and reports, and success criteria for the program with key stakeholders and core team
• Stakeholder Management
• Identifies, confirms, and obtains participation from required cross-functional teams including other TPX organizations including various Video and Entertainment Platform and Product teams, RDK Engineering, Reliability Engineering, Network Engineering, CX, and Field Ops teams
• Provides support functions to TPX, Business and Field teams on process and customer experience improvement
• Metrics Creation & Monitoring
• Understands data reporting nuances to make meaningful comparisons and relevant charts
• Works with analytics teams and /or directly performs analysis and data reviews to identify trends and drivers of reliability in Quality program scope
• Technical Inclination
• Keeps abreast of new developments in relevant technologies, data analytics, and program management best practices

You will be successful in this role if you have:

• Proficiency with Microsoft Excel, PowerPoint, and Word
• A solid educational foundation to learn about the technology used to deliver our products and serve our customers
• A high level of intellectual curiosity and drive to learn independently as well as through others
• Basic skills for exploring data (Excel, SQL, Tableau, Elastic/Kibana), clear written / verbal communications, and ability to create crisp PowerPoint slides for executive audiences
• Great soft skills, positive attitude, and ability to work collaboratively
• Persistence to ask questions, solve problems, work through barriers, and continually innovate how we work
• Consistent focus on delivering better reliability and customer experience

by Jobble