COMPANY PROFILE:

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

ROLE AND RESPONSIBILITIES:

• Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies and recommend system improvements, and provide backup for SAP consultants as needed

• Communicate with HQ for the implementation management and optimization of new and existing processes within SAP Logistics module as needed to support customer requirements

• Full support of users within all relevant sites. Identify and understand end-users technical SAP SD, LE, and MM requirements, provide necessary training and documentation, work to build and maintain strong end-user relationships, and provide ongoing support.

• Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and report results.

• Serves as the primary on-call support person for troubleshooting and correcting system issues

QUALIFICATIONS

Required

• Bilingual in Korean-English – verbal and written

• Minimum 10 years of experience as a functional or business consultant with SAP applications.

• Hands-on functional configuration and design experience in an ECC 6 environment

• Experienced in processing a variety of EDI document types and familiarity

• Project Management experience that involves conceptualizing, organizing, planning, executing tests, training users, and documenting training materials

• Demonstrated experience and understanding of system development life cycle, dynamic application development, and information technology practices and methods.

• Okay with business travel up to 10-15%

Preferred

• Bachelor’s degree (BA or BS) in Computer Science or any related I.T. discipline

• Experience with standard Project Management tools and concepts

• ABAP debugging skills

• Participation in all phases of full-lifecycle SAP implementations

• In-depth technical knowledge working with EDI-related systems and architecture

• Strong interpersonal and leadership skills exemplified in teamwork

• Willingness to challenge established practices and draw relevant conclusions

• Able to understand customer priorities and work toward accomplishing those priorities.

• Manage the time and attention based on assigned job roles and objectives

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