We are looking for a full-time Patient Accounts Specialist to work in a fast-paced hospital/business office. This position is responsible for the collections on assigned patient accounts by contacting patients, insurance companies and third-party payors to resolve all outstanding balances; and reconciles the receivables & contractuals from patients’ insurance companies and third-party payors. Complete verification of benefits/eligibility for patients. Financial counsel patients, set up payment plans, and collect upfront. Maintain daily log of upfront collections. Identify and resolve any claim delay issues that impact collections. Follow up on payment errors, low reimbursement, and denials. Accurately interpret Explanation of Benefits (EOB). Initiate and track appeals and reconsiderations as necessary. Resolve Coordination of Benefit (COB) discrepancies. Work directly with the insurance company, provider, and patient to get a claim processed and paid. Assures adherence to department quality and productivity standards, expected to work 30 accounts per workday. Additional compensation provided for achieving established team collection goals.

About Cedar Springs: At Cedar Springs Hospital, our mission is to deliver the highest quality services to individuals and their families who are dealing with the ramifications of mental illness or substance abuse. Our formula for successful treatment includes innovative services using a level of care that is appropriate to each illness, individually tailored programs and highly qualified mental health professionals. Cedar Springs is dedicated to providing quality, multidisciplinary behavioral health care services to children, adolescents, adults and their families.

For more information, please visit: https://cedarspringsbhs.com/

Medical, Vision, Dental, Life Insurance

Short Term/Long Term Disability

Retirement Services

Paid Time Off

Education/Tuition Assistance

Employee Assistance Program (EAP)

Cedar Springs Hospital is in compliance with the Healthy Family and Workplaces Act (HFWA) and Families First Coronavirus Response Act (FFCRA)

To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. Ability to work independently and part of a team. Experience with medical insurance. Working knowledge of Medicare/Medicaid regulations, policies, and procedures. Strong customer service, written/verbal, organizational, and interpersonal skills required. Computer literate/strong computer skills required - especially in Microsoft Excel. The ability to maintain patient confidentiality. Requires ability to exercise independent judgement to accomplish goals and manage time efficiently to meet multiple deadlines. Successful completion of a background check and drug screen required for employment at Cedar Springs Hospital.

Education/Experience:

High school education or equivalent. A minimum of one (1) year experience in health care collections or related field, or any combination of education, training, or experience in a health care business office environment. Preference will be given to those candidates with experience as a Biller/Collector.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.