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This is an excellent entry level IT opportunity!
Summary
As a Help Desk Technician, you will take direction from a cb20 customer and provide Tier 1 and Tier 2 support to the customer's end users. The role is responsible for providing customers with technical support, remotely and/or on-site, so that they can complete the core and essential duties of their roles with functional, required equipment. The Help Desk Technician will review, triage, and resolve user tickets, escalating as necessary; and should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Help Desk Technician applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing an elevated level of professionalism and day-to-day customer service is essential to the role. The Help Desk Technician will take direction from a cb20 customer and site to site travel may be required.
Duties and Responsibilities
Qualifications Requirements/Job Specifications
Education: Associates degree in Computer Science OR equivalent combination of education and work experience. Desired: CompTIA A Certification.
Experience: 0-3 years of IT experience.
Working time: Monday - Friday; normal business hours. 35 hours/week. All other times as defined by the demands of the customers and department’s needs.
Lifting: Typically, no lifting more than 25 lbs.
Full Time
$50k-62k (estimate)
12/14/2023
05/21/2024
The job skills required for Help Desk Technician include Help Desk, Customer Service, Technical Support, Problem Solving, Installation, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.