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Technical service representative
CB Mining Tuscaloosa, AL
$37k-48k (estimate)
Full Time | Wholesale 2 Months Ago
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CB Mining is Hiring a Technical service representative Near Tuscaloosa, AL

CB Mining is an independent family-owned corporation that is growing. Founded in 2013 and headquartered in Washington, PA, CB Mining focuses on product support for Longwall mines.

Established from part of the Caterpillar mining group, CB Mining has grown from 2 locations in Washington, PA to now 4 locations, with additions in Marion, IL and Tuscaloosa, AL, We provide customers with rebuild services, CST gearbox rebuilds, welding and fabrications services, service exchange units, custom made cabling solutions, life cycle services including oil sampling and vibration analysis, robust inventory support, compatibility services and underground technical support.

We also provide extensive machining, chroming, laser cladding, and hydraulic repairs through our valued partner Cleveland Brothers.

We look forward to seeing you as a potential member to our expanding team.

DESCRIPTION :

This position focuses on providing underground customer support, technical issue resolution, training and support to customers.

This position also in the liaison between the customer and CB Mining, promoting and fostering the use of our products and services.

This position must perform all of the following :

  • Troubleshoot, repair, and maintain all underground mining equipment
  • Diagnose a range on complex equipment problems in underground environments
  • Safe and compliant performance, in line with company's and customers health and safety guidelines
  • Responsible for developing and managing relationships with customers, employees, salesmen and various departments throughout CB Mining
  • Provide seamless communication to both external and internal customers
  • Grow aftermarket product support business in the region
  • Available24 / 7 for customer call outs and / or emergency needs
  • Perform other related duties as assigned by manager

Knowledge and skills required :

  • Experience with the installation, operation, troubleshooting, programming, and maintenance of the PMC-R, PMC-D, PMC-V, PMC-S control systems
  • Experience with the troubleshooting, maintenance and repair of room and pillar equipment
  • Must be able to walk long distances on uneven surfaces in underground environment
  • Must be able to lift 50 lbs
  • Ability to work independently, with analytical reasoning and problem-solving skills
  • Maintain and valid drivers license and clean driving record
  • Effective verbal and written communication skills
  • Ability to meet deadlines and handle multiple tasks
  • Timely completions of all post job and administrative duties including but not limited to service reports, time sheets, failure reports, debriefing reports, tooling and equipment tracking
  • Ability to learn new systems and processes
  • Solid computer skills with a working knowledge of DBS, Microsoft Office products (Word, Excel)
  • Organized and detail oriented
  • Strong customer service orientation
  • Available 24 / 7 to support customer and industry requirements
  • CPR / First Aid Trained or willing to be trained and certified
  • MSHA underground certified
  • A get it done attitude

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Last updated : 2024-03-28

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$37k-48k (estimate)

POST DATE

03/29/2024

EXPIRATION DATE

06/28/2024

WEBSITE

cbmining.com

HEADQUARTERS

WASHINGTON, PA

SIZE

50 - 100

TYPE

Private

CEO

JAY W CLEVELAND JR

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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The job skills required for Technical service representative include Customer Service, Troubleshooting, Customer Support, Problem Solving, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical service representative positions, which can be used as a reference in future career path planning. As a Technical service representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical service representative. You can explore the career advancement for a Technical service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Service Representative job description and responsibilities

Technical service representatives help customers resolve technical problems associated with a product or service.

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Technical service representatives maintain record of call transactions using computer systems and special tracking software.

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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.

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Guidance of the users to support them in becoming more productive.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Service Representative jobs

Understand the customer’s grasp of technology.

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Have a clear escalation pathway.

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Ability to use positive language.

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Consider a professional certification.

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Create a Service Catalog Template.

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Step 3: View the best colleges and universities for Technical Service Representative.

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