Description

The role of the Receptionist is to perform clerical duties for the Family Stability Ministry, giving assistance with program coordination, including telephone and personal contact with the community. Additionally, the receptionist performs data entry tasks, billing and generates monthly reports. The Receptionist provides welcoming atmosphere for clients, visitors and volunteers and maintains an orderly waiting area.

Essential Duties and Responsibilities:

• Answer phone calls, screen calls, take messages and direct to appropriate party.
• Maintain client logs.
• Greet and direct clients upon their arrival and give assistance with intake forms.
• Monitor lobby area.
• Maintain Visitor Log.
• Work in tandem with other clerical/support/administrative staff.
• Keep accurate statistics and make reports.
• Monitor answering machine or voice mail, fax machine and relay information to proper parties.
• Open/Close office per schedule.
• Maintain office files.
• Be cross-trained in other aspects of Administrative office to assist others on the support team in all phases of their daily work.
• Translate and interpret as needed.
• Participate in all required staff or agency meetings.
• Performs other duties as assigned.

Requirements

To perform this job successful, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent with proficiency in computer skills.
• At least 3 years’ experience in an office setting with emphasis on receptionist/secretarial work.
• Have the ability to communicate effectively in English and Spanish, both verbally and written.
• Demonstrate experience with Microsoft Office Professional including Word and Excel.
• Operate standard office equipment including a multiple line telephone system, copy machine fax and scanner.