HOST / HOSTESS:

The Host / Hostess is responsible for greeting guests, providing accurate wait times, and escorting guests to their table. Communicating with all guests and potential guests in a friendly and courteous manner. Host / Hostess should have solid organizational and people skills to make sure Casa Rio guests have a positive dining experience.

Job Description:

• Welcome guest to the restaurant.
• Provide accurate wait times and monitor waiting lists.
• Manage private dining.
• Escort customers to assigned dining areas.
• Provide menus and announce Server name.
• Greet customers upon their departure.
• Coordinate with servers about available seating options.
• Maintain clean all reception areas.
• Cater to guest who require extra attention (e.g., children, elderly, disabled).
• Seat guests as efficiently as possible to facilitate good customer flow and reduce crowding.
• Help maintain the quality standards of the facilities and the service.
• Complete any reasonable job-related tasks as directed by Host department Manager.

Requirements and Skills:

• Minimum high school diploma or GED required.
• Prior customer service experience in the hospitality industry.
• Positive attitude and interpersonal skills.
• Does high-quality work while unsupervised.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to work in a busy restaurant environment.
• Hospitality certification is a plus.
• Previous work experience as a Host/Hostess.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Experience in managing waiting list.
• Demonstrable customer-service skills.
• Excellent communication skills (via radio and in-person).
• Strong organizational skills with the ability to monitor the entire dining areas.
• Availability to work in shifts as needed.
• Good physical condition to be able to walk and stand during an entire shift.
• Perform more than one task at a time.
• Follow Management and leadership instructions.
• Report to work in a complete required uniform.
• Maintain a well-manicured appearance and persona that reflects the image of the restaurant.
• Meet personal schedule requirements punctually.
• Be courteous, friendly, and have a pleasant demeanor.
• Frequently bend, stoop, reach, lift, carry and wipe.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Casa Rio policies and procedures.

Acknowledgement of responsibilities:

Signature: __________________________ Date: _______________________

General Manager: _____________________ Date: ____________________

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person