15 Customer support specialist Jobs in Duluth, GA
CarynHealth is Hiring a Customer support specialist Near Duluth, GA
CARYNHEALTH Is Growing In ALPHARETTA, GA!
CarynHealth is immediately hiring a Customer Success Associate to join our Alpharetta, GA team.
About CarynHealth
CarynHealth is an Atlanta-based managed service company that specializes in cloud-based technology solutions for the healthcare insurance and sharing program sectors.
The company provides a digital platform that is secure, scalable, and customizable, designed to enhance the healthcare experience through apps for enrollment, member management, customer service, and agent support.
CarynHealth's platform caters to a variety of payors, including insurance carriers, TPAs, and Health Care Sharing Ministries (HCSMs).
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Description :
The Customer Success Associate (Client Success Navigator) is responsible for providing excellent client services for all internal and external customers, helping clients navigate the healthcare system as it pertains to the health plans and programs to which the clients are subscribed, supporting clients in achieving their health-related goals, and demonstrating in-depth knowledge of company programs.
In this office-based role, you will communicate clearly and empathetically to clients with healthcare navigation challenges, through various channels (predominately via telephone, email, and chat).
You will be tasked with navigating multiple platforms to locate healthcare data and explain health plan information accurately.
You must demonstrate an ability to read & understand care program / health plan & related guidelines and communicate effectively to clients.
You will provide timely and accurate information to incoming client inquiries and address concerns through effective resolution strategies, using critical thinking skills to assess the client’s needs.
Then you will be able to create touchpoints with the clients to offer individualized offerings / services tailored to their specific needs.
Effective communication with team members and clients is essential in this role.
What we Offer :
- Competitive Compensation ($45-$48k / yr. starting salary)
- Excellent Benefits package
- 401(k) Plan w / 100% immediate vesting
- Monday through Friday Scheduling w / NO WEEKENDS!
- 20 Days Paid Time Off immediately
- Paid Holidays
- Medical Flex Spending Account
- Multiple Advancement Opportunities within 1st year
- Opportunity to build a career with a small but growing fast-paced Tech. Company w / amazing Culture!
- AND MORE!
Qualifications :
- Must have a bachelor’s degree in business or healthcare related field
- Public Health Coordination Background OR Health Navigation Experience preferred but not required
- 1 yrs. of Customer Service Experience preferred (specifically in healthcare, financial support, insurance or similar allied fields)
- Must have strong Critical Thinking / Problem Solving / Analysis skills
- Must have excellent Time Management abilities
- Must be proficient in Communication (written & spoken)
- Ability to work with a team
- Must have proficiency with basic computer programs
- Claims management experience preferred but not required
Grow Your Career with CARYNHEALTH TODAY!
Last updated : 2024-02-23
Job Summary
Full Time
$53k-66k (estimate)
02/26/2024
05/24/2024
carynhealth.com
Alpharetta, GA
Related Companies
The job skills required for Customer support specialist include Customer Service, Problem Solving, Scheduling, Written Communication, Coordination, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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