About the Role:

The AR Analyst is the central figure of responsibility in the successful management of Account
Receivables balances. The primary responsibility of the AR Analyst is to establish and maintain
communication lines with various customer departments that may impact the payment status of
customers, thus impacting Accounts Receivable. The ideal AR Analyst will proactively identify
and quantify credit risk issues and create solutions for the resolution of these items. The position
requires excellent communication and negotiating skills, strong analytical skills, and advanced
organizational and presentation abilities.

Additional duties include but are not limited to:

• Review and analyze 1250 Dealer Customer AR accounts by making collection inquiries
  and efforts via phone, email and fax.
• Ability to proactively research any billing discrepancies causing the collection issue and
  make necessary corrections, including but not limited to: processing cancellation
  requests, issuing credits, applying misapplied payments and writing off debt when
  necessary.
• Communicate to customer in a professional manner
• Work closely with Sales to escalate and communicate the collection issues and
  communicate the resolution to Sales
• Thoroughly document all contacts on each account
• Responsible for meeting weekly, monthly and quarterly collection goals on assigned
  accounts.
• Prepare credits and/or billing corrections per established company guidelines

ACCOUNTABILITY AND DECISION MAKING:

• Responsible for managing all aspects of the Accounts Receivable accounts assigned in
  accordance with the Company credit and collection guidelines and policies.
• Responsible for communicating to the respective departments the root cause for
  collection issues that are related to billing discrepancies, product performance issues,
  sales issue, etc.
• Ability to provide resolution to collection issues to Management
• Ability to quickly identify accounts at risk proactively before delinquency become
  inevitable

INTERNAL AND EXTERNAL CONTACTS:

• Communicate with external customers in a professional manner at all times to determine
  the root cause for the collection issue.
• Communicate with Sales to inform issues with their accounts and provide resolution
• Communicate collection issues due to internal process/training or product issues resulting
  in collections issues so the issues are addressed in a timely manner

Required Skills:

• Excellent verbal and written communication skills
• General knowledge of accounts receivable
• Knowledge of internet and email protocols
• Ability to learn various systems used to document collection efforts (Salesforce, Psoft)
• Ability to meet monthly AR goals as provided by Management  Ability to analyze AR account trends and proactively resolve any collection issues
• Knowledge of Microsoft Office (Excel and Word) program
• Knowledge of G-Suite (Gmail, Sheets & Docs) program
• Knowledge of Peoplesoft preferred

Required Experience:

• 4 Year College Degree
• Ability to work in a fast-paced changing environment.
• 2 to 4 years of work experience required, in related area preferred

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