Description

Would you be described as outgoing, energetic, and helpful? Do you strive to achieve and exceed goals? If you are a calming force in a fast-paced environment, then we invite you to apply.

Carroll Motor Fuels is hiring Inside Sales Representatives to join the team of a growing regional fuel distributor. If you love to talk with people and are detail-oriented, persistent, self-motivated, and want to have a positive impact on a team’s success, then we would welcome your application today! 

Best-In-Class Benefits:

• Medical/Dental/Vision
• 401(k) with Company match
• Paid PTO
• Casual Business Attire
• Employer Paid Life Insurance & ADD Insurance
• Pet Rx perk for employees with fur babies
• Tuition Reimbursement
• Employee Referral Bonus Program

Responsibilities:

• Answer a high volume of calls with a proprietary network to answer questions while offering excellent customer service.
• Maintain detailed records of outgoing and incoming calls as well as follow-up information and outcomes.
• Respond to customer service issues, concerns or complaints with the program and seek to expedite resolution of a problem.
• Accurately document the customer's contact information including phone number, email address and other essential account development information, verify the system is correct and make changes as necessary.
• Persuasively engage the customer in conversation to understand their needs, ask relevant leading questions to understand the customer's needs.
• Print and/or change delivery tickets to reflect current needs, address any changes with the customer and management.
• Account maintenance and data entry.
• Knowledge of invoicing and manual entry of customer data.
• Dispatch support for the customer’s request.

Qualifications

Qualifications: 

• 1-3 years of prior experience in customer service and call center is preferred.
• Eager to receive coaching and constructive feedback to continually improve techniques and results.
• Willingness to work towards goals and understand the path to achieving success requires effort to learn the products and a willingness to promote them to customers In addition to answering their questions.
• Fluency in English is essential, bilingual is a plus. Excellent communication and interpersonal skills.
• Professional experience using customer relationship management (CRM) software for sending and receiving online forms to open and set up accounts is also a plus.
• Speed and accuracy in Microsoft Word, Outlook, and Excel.
• Results Driven, Persistence, Time Management, Customer Service, Professionalism.