The Office of International Education (OIE) is committed to supporting, promoting, and celebrating individuals in an intercultural environment. We advocate for and facilitate international and cross-cultural experiences, perspectives, and initiatives. OIE promotes and facilitates study abroad and acts as a liaison to the university for international students, researchers, and professors. The Office of International Education is seeking an efficient and highly-detail oriented Front Desk Manager to support key aspects of dynamic and evolving office operations including reception desk operations. We are seeking candidates with strong organizational, interpersonal, and communication skills and has the ability to assume responsibility and work collaboratively. You will be responsible for ensuring the smooth operation of a busy reception area, creating a pleasant, welcoming, visitor experience, interfacing with and providing basic immigration information to international students and scholars and initial instructions to study abroad students, and for providing general administrative support to staff in the Office of International Education (OIE). We are seeking qualified candidates who can contribute, through their experiences to the diversity and excellence of the academic community and our engagement with a multicultural student body. Core responsibilities include: Ensure front desk coverage during office hours; receive and welcome walk-in and phone customers; ensure orderliness of front desk area, including stocking handouts/forms; assist with appointment scheduling troubleshooting; answer basic immigration questions in-person, over phone and over email as well as answering questions on non-immigration, study abroad and procedural matters. Receive immigration document requests and conduct database checks and distribute both paper and electronic requests/cases to appropriate staff, prepare and/or sign federally required letters. Serve as a Designated School Official and issue or sign visa documents. Assist Advisors or Document Managers with administrative projects, such as immigration reporting, as needed. Receive all incoming mail including immigration documents from Homeland Security & outreach to student/scholar for secure distribution and assist with outbound mailing of immigration documents. Assist with OIE communications, including OIE email maintenance and response. Ensure proper operation of office equipment is ordered and maintained. Other duties as assigned. You must demonstrate: Organization and Planning Skills Proficiency with Microsoft Office products is expected. Problem-Solving and Reasoning Skills Interpersonal Skills Excellent communication (verbal and written) skills. Ability to simultaneously handle multiple tasks, with a high level of complexity. Ability to prioritize tasks, exercise judgement and maintain confidentiality are critical. Ability to work well under pressure. Qualifications High School or GED; Associates or bachelor’s degree is highly preferred. A minimum of 5-8 years of administrative support experience and experience with various computer applications, including database experience. Experience working in a Higher Education setting is preferred. Requirements Successful background check US citizenship or permanent residence required. Cover letter and resume Joining our team in this position opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role's responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in this exciting opportunity?! Apply today! Location Pittsburgh, PA Job Function Administrative Support and Coordination Position Type Staff – Regular Full Time/Part time Full time Pay Basis Hourly More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts through your candidate profile. If your heart is in your work, come work with us. Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters. At Carnegie Mellon, an unshakeable commitment to diversity, equity, and inclusion is woven into all aspects of our campus culture. We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni. The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now. Learn more about Student Employment. Please see Faculty Careers. For technical assistance, email HR Services or call 412-268-4600. If you are an individual with a disability and you require assistance with the job application process, please email Equal Opportunity Services or call 412-268-3930. Prospective Employee Disclosures