POSITION SUMMARY:

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The employee in this position also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

ESSENTIAL FUNCTIONS:

• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs

• Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
• Write technical specifications for purchase of PCs, desktop hardware and related products.
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Assesses functional needs to determine specifications for purchases.

• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

• Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.

• Identifies system problems. Performs necessary system repairs.

• Other duties as assigned.

MINIMUM REQUIREMENTS:

Associate’s Degree (Bachelor’s Degree preferred) in MIS and/or 2 years technical school and 2 years related experience in a corporate support environment or a combination of experience and education in related field.

SKILLS & ABILITIES:

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accurate - Ability to perform work accurately and thoroughly. Must be able to accurately perform basic to intermediate mathematical functions

• Adaptability - Ability to adapt to change in the workplace.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.

• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Computer Skills:

• Advanced knowledge of LAN connectivity

• Advanced knowledge of desktop hardware and common desktop software

• Advanced knowledge of Windows 7/8 and Server 2003/07/10

• MCP (Microsoft Certified Professional) & A certification highly preferred