3 Customer Support Specialist Jobs in Oslo, MN

SORT BY

SET JOB ALERT

OFF

Details...

Customer Support Specialist

Carina Software Inc

Oslo, MN | Full Time

$53k-72k (estimate)

3 Weeks Ago

Customer Support Manager

Carina Software Inc

Oslo, MN | Full Time

$78k-101k (estimate)

3 Weeks Ago

Customer Support Specialist

$53k-72k (estimate)

Full Time 3 Weeks Ago

Save

Carina Software Inc is Hiring a Customer Support Specialist Near Oslo, MN

Ascertra is on the lookout for a dynamic Customer Support Specialist to join our team. Ascertra is a Constellation Software Inc. company (TSX:CSU) and has offices globally including within the United States of America, Canada, the UK, Norway, India and more. Our global teams work together to create the best possible experience for employees and customers.The Customer Support Specialist is involved with proactively and reactively handlingsupport tickets and dialogue with customers in their use of Ascertra products. This role iscritical to ensuring the success of Ascertra's customers by enhancing their everyday workefficiency within the service level agreement (SLA) framework.The Customer Support Specialist will be responsible for maintaining effective workingrelations with external customers and internal teams, providing timely solutions toreported issues, and maintaining detailed records of support requests, resolutions, andactions taken.Using detailed product knowledge and experience, the Customer Support Specialistprovides resolutions to complex issues mentoring/transferring knowledge to other teammembers.Responsibilities: • Act as a point of contact for critical incidents, leading response and resolution efforts.• Collaborate with other teams / departments as advocates for customer issuesparticipating in support ticket reviews and product enhancement discussions asrequired.• Receive and screen all incoming incidents from our customers' super users via oursupport portal.• Update internal systems with relevant customer information.• Second-line functional and technical customer support of our software solutions.• Proactively guide and solve our customers' technical/functional questions and issuesrelated to the software.• Communicate with our customers in a trustworthy manner.• Follow up with other teams within Ascertra and our sub-suppliers to secure progressand good solutions to issues.Requirements and Skills: • University degree, college diploma, or equivalent in computer science or engineering.• You must have the ability to speak, read, and write fluently in Norwegian and English.• Specific experience of document management systems would be an asset.• A technical mindset with great attention to detail• Excellent interpersonal skills with strong problem-solving abilities• Ability to understand how Ascertra customers operate and the challenges they face.• A proactive mindset - you take initiative and responsibilities without being directedfrom task to task.• Action-oriented, social, committed, and structured in approach to tasks andresponsibilities.• Committed to delivering quality work and completing tasks effectively and efficiently.• Ability to handle multiple activities in parallel.• In addition, you have experience and knowledge within several of the following areas:

o Development/support/customer support from business-critical softwareo Interest and experience with information management solutions.o Good knowledge of Microsoft Office products.o Databases and SQL querieso Microsoft Azure and Cloud-based technology.

Location:This role is based in Ascertra’s Oslo office, Norway.

Job Summary

JOB TYPE

Full Time

SALARY

$53k-72k (estimate)

POST DATE

04/17/2024

EXPIRATION DATE

06/15/2024

WEBSITE

carinasoft.com

HEADQUARTERS

San Ramon, CA

SIZE

<25

Related Companies

Account Manager

Carina Software Inc

Full Time

$73k-100k (estimate)

3 Weeks Ago

Customer Support Manager

Carina Software Inc

Full Time

$78k-101k (estimate)

3 Weeks Ago

Digital Marketing Coordinator

Carina Software Inc

Full Time

$56k-69k (estimate)

3 Weeks Ago

The job skills required for Customer Support Specialist include Problem Solving, Microsoft Office, Customer Support, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.

Problem Solving View Jobs

Microsoft Office View Jobs

Customer Support View Jobs

Attention to Detail View Jobs

Initiative View Jobs

For the skill of Problem Solving

Production Supervisor (Night Shift - Fairmont MN)

CyberCoders

Full Time

$67k-85k (estimate)

1 Day Ago

For the skill of Microsoft Office

Night Auditor

Doubletree St Paul Downtown

Full Time

$29k-35k (estimate)

1 Day Ago

For the skill of Customer Support

Customer Support Associate

At Home

Part Time

$38k-48k (estimate)

10 Months Ago

The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

Customer Support Specialist

Customer Service Representative IV

Customer Service Team Leader

Program and HR Support Specialist

Reach Up Head Start

Full Time

$49k-62k (estimate)

3 Days Ago

Certified Peer Support Specialist

Alliance Health Care

Part Time

$46k-54k (estimate)

2 Months Ago

Payroll Support Specialist

BerganKDV

Full Time

$57k-72k (estimate)

0 Months Ago

If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.