7 Customer Support Manager Jobs in Oslo, MN

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Customer Support Manager

Carina Software Inc

Oslo, MN | Full Time

$78k-101k (estimate)

2 Weeks Ago

Customer Support Specialist

Carina Software Inc

Oslo, MN | Full Time

$53k-72k (estimate)

2 Weeks Ago

Support Manager

wolt

Oslo, MN | Full Time

$100k-128k (estimate)

1 Month Ago

Customer Support Manager

$78k-101k (estimate)

Full Time 2 Weeks Ago

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Carina Software Inc is Hiring a Customer Support Manager Near Oslo, MN

Ascertra is on the lookout for a dynamic Customer Support Manager to join our team. Ascertra is a Constellation Software Inc. company (TSX:CSU) and has offices globally including within the United States of America, Canada, the UK, Norway, India and more. Our global teams work together to create the best possible experience for employees and customers.The Support Manager is responsible for overseeing and managing the global customersupport teams, ensuring efficient and effective delivery of product support services toexternal customers and internal teams. This role involves coordinating support activities,developing, and implementing support processes, managing resources, and maintaininghigh levels of customer satisfaction. This role is crucial to ensuring the success of Ascertra’s customers’ use of our products. The aim is to make the everyday working life more effective for our customers within the scope of the SLA.Maintain excellent and effective working relations with external Customers and internalteams ensuring the Support Team provides timely solutions to reported issues maintainingdetailed records of support requests, resolutions and actions taken.Develop an effective working knowledge of all Ascertra’s products.Responsibilities: • Lead and manage Customer Support team, including hiring, training, scheduling, andperformance management.• Foster a positive and collaborative work environment, promoting teamwork andcontinuous improvement.• Provide coaching and mentorship to team members to enhance their technical skillsand customer service abilities.• Maintain, Develop and Implement Support processes and procedures to ensure timelyresolution of incidents and service requests.• Monitor service performance metrics, analyze trends, and identify areas forimprovement to ensure adherence to company SLAs• Serve as a point of escalation for critical incidents and ensure they are resolved in atimely manner by maintaining strong relationships with key client representatives andother internal teams.Requirements and Skills: • University degree, college diploma or equivalent industry experience in computerscience or engineering.• Proven experience and track record in Customer Support management, with a strongunderstanding of technical support processes and methodologies for business-criticalsoftware.• You must have the ability to speak, read and write fluently in Norwegian and English.• Excellent leadership and interpersonal skills, with the ability to motivate and inspireteam members.• Solid problem-solving and decision-making abilities, with a focus on delivering high-quality customer service.• Strong communication skills, both verbal and written, with the ability to effectivelyinteract with stakeholders at all levels.• A technical mindset with great attention to detail• You can understand how our customers operate and the challenges they have.• You take initiative and responsibilities without being directed from task to task.• You are action oriented, social, committed, and structured.• You deliver quality in your work and complete your commenced tasks.• You can handle several activities in parallel.• In addition, you have experience and knowledge within several of the following areas:o Interest and experience with information management solutions.o Good knowledge of Microsoft Office products.o Databases.o Microsoft Azure and Cloud-based technology.o Specific experience from cloud-based software solutions and IT Operations isan asset, but not a requirement.o Knowledge of cyber security principles (or have worked in a regulatedenvironment)Location:This role is based in Ascertra’s Oslo office, Norway.

Job Summary

JOB TYPE

Full Time

SALARY

$78k-101k (estimate)

POST DATE

04/17/2024

EXPIRATION DATE

06/15/2024

WEBSITE

carinasoft.com

HEADQUARTERS

San Ramon, CA

SIZE

<25

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The job skills required for Customer Support Manager include Customer Service, Leadership, Initiative, Problem Solving, Scheduling, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Manager job description and responsibilities

Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Manager jobs

A good CSM have the affinity for multitasking with precision.

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Customer support managers must also create an environment where employees feel valuable to the organization.

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The customer support manager must be able to work with people with different needs.

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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.

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Step 3: View the best colleges and universities for Customer Support Manager.

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