Customer Happiness is out Top Priority, Let's Make it a Blast!

We Need Your Love for People at Lebanon Center for Rehabilitation and Healing, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the Tennessee industry leader. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you.

You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. We also train you at our top notch CSR duties. That means no industry experience required to start building your career.

Responsibilities As a Customer Service Specialist, you will play a pivotal role in ensuring every customer has a superb experience. You will field incoming requests, schedule service visits and maintain our large customer base with ensuring their payments are collected. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate • Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information What type of benefits will you receive?
• Competitive earnings
• Estimated hourly earnings range from $23.00 to $28.00 opportunity for commission and bonus
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Ability to pass a drug screen and background check is required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds. 

Job Type: Full-time/Part-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends