Resp & Qualifications

CareFirst, Inc., and its affiliated companies, referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic regions largest private sector health insurer, serving the healthcare needs of 3.6 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region.

CareFirst recorded $12 billion in revenue in 2022 and has received 20 National Excellence Awards, recognizing its financial strength, customer satisfaction, membership growth and promotion of the Blue brand name.

The organization employs 5,800 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia and has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and the creation of a supportive and equitable work environment for all associates.

At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future.

Every day, we make a meaningful difference in the communities where we live and work.

We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our associates and the communities we serve. We rely on the rich diversity of our employees experiences and backgrounds to achieve our mission.Women make up more than 70% of CareFirsts employee population, and 50% are of ethnic minority.

• Our multigenerational workforce is more than 30% millennial, and more Generation Z employees are joining the team.
• Over 1,400 employees (more than 25% of our population) participate in one or more Employee Resource Groups (ERGs).More than 25 languages spoken. 

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with over $23 million invested in the community to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The companys employees consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes.

This year, for the tenth consecutive year, the Ethisphere Institute has recognized CareFirst as one of the Worlds Most Ethical Companies. CareFirst is one of just four companies representing the health insurance industry on the list of organizations spanning 21 countries and 50 industries. This distinctive award recognizes corporate culture, business integrity and industry leadership in accountability, transparency, and corporate social responsibility. 

PURPOSE:

Leads, oversees, and empowers teams to meet and exceed the quality and timeliness of multi-year, complex, and large-scale strategic IT and infrastructure program and project implementations. Ensures quality Program and Project Management performance within the parameters of Service Level Requirements (SLR). Ownership of PMLC/SDLC processes, establishes governance, and oversees training needs to continuously improve the quality of our project execution and delivered solutions to our customers.

PURPOSE:

Leads, oversees, and empowers teams to meet and exceed the quality and timeliness of multi-year, complex, and large-scale strategic IT and infrastructure program and project implementations. Ensures quality Program and Project Management performance within the parameters of Service Level Requirements (SLR). Ownership of PMLC/SDLC processes, establishes governance, and oversees training needs to continuously improve the quality of our project execution and delivered solutions to our customers.

ESSENTIAL FUNCTIONS:

• Defines the strategic alignment of the portfolio goals within the overall SBP budget and BCBSA business strategy to ensure the projects contribute to the overall Program objectives.Ensures the execution of all planned and unplanned projects to meet customer expectations, strategic goals, quality standards, risk management mitigation, and regulatory mandates. Builds a strong partnership with external customers to leverage our technologies and achieve their strategic goals. Works collaboratively with BCBSA to prioritize projects and programs based on value, impact, and strategic imperatives.
• Ensures adherence to consistent project management guidelines and policies. Establishes process for continuous improvement, leveraging Lean and Agile methodologies to streamline processes, reduce waste and enhance project management efficiency, resource allocation, risk management, and change management.Initiates, prioritizes, and plans all program and project management activities for a $400M portfolio.Ensures the programs and projects are managed on schedule, on time, and within scope to our customers satisfaction. Evaluates interdependencies and implications/risks on existing or proposed projects, programs, processes, and policies and implements mitigations.
• Maintains an enterprise view of all initiatives within our portfolio. Provides regular, clear, and concise reporting on portfolio status, progress, risks, and outcomes to all levels of internal and external stakeholders.Maintains a collaborative and transparent relationship among internal and external teams, stakeholders, and leadership.Implements key performance indicators (KPIs) and metrics to monitor, evaluate, and mitigate performance.Effectively identifies, manages, and mitigates risk and issues to ensure minimal disruption to the project/program delivery.
• Accountable for the strategic and the day-to-day activities of the Department, including directing, coaching, and guiding associates to implement departmental, divisional, and organizational mission/goals. Recruits, retains, and develops a high performing team. Evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policies and procedures. Develops annual goals, and prepares, monitors, and analyzes variances of departmental budgets to control and appropriately allocate resources.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Business Administration, Information Technology, or related field experience OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 15 years of progressive management and executive leadership experience in a business operational or IT environment.

Preferred Qualifications:

• Masters degree in Business, Information Systems or industry related field or equivalent experience.

Salary Range: $190,800 - $286,200

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Enterprise Portfolio Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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